Asbury Corporate Office Customer Service Agent in Duluth, Georgia
At Clicklane, we deliver that absolute wow experience to the online carbuyer! Join our team today!
Clicklane, an Asbury Automotive Group (NYSE:ABG) platform, is the first Online Car Ownership service that allows the purchase, maintenance, and resale of New and Used vehicles.
All we're missing is You! YOU are the key to giving a humanizing touch to the online experience, by being a live resource to guide consumers through the online buying process. You'll do this by communicating with customers through video chat, text message, carrier pigeon, whatever it takes to answer customer questions and guide the path to ownership.
As a Customer Service Agent for Clicklane, you are the front line of this new initiative, you're the first person each guest talks to, you're the Chief of First Impressions, and you're a rock-star teammate that believes in a culture focused on career growth, work-life balance, and the guiding vision of changing the face of the automotive industry.
Weekly Pay at $20/hour!
If you have experience in Customer Service, Retail, Automotive Business, Sales, or Hospitality this may be the job for you!
Apply with us today and let's disrupt this industry together!
Pay and Recognition:
Paid holidays & paid time off
Stock Awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 8 weeks paid pregnancy leave (disability leave)
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
Aggressive Employee referral program with bonus opportunities
The Customer Service Agent for Clicklane will utilize the groundbreaking technology to engage with customers and assist them with completion of online orders, and the journey to complete online car ownership.
Delivers a quick, accurate and transparent online retail transaction and the highest level of service
Take an early involvement in the order process by utilizing the Chat and Video Conference tools at key guest defection points to co-browse with the goal of retaining and converting to full orders
Reads and understands data input in to guest orders and responds to confirm full or convert partial orders
Utilizes the prospect bucket to identify and engage with unsold deals, and introduce them to the online carbuying flow with the goal of converting them to full online orders
Utilizes the CRM to schedule tasks on partial orders, follow-up and manage guest database
Meets all Key Performance Indicators (KPI) as they are developed throughout the process
Tells a story on each guest interaction by writing a paragraph of detailed notes on guest conversations, and inputs that information to be used for an excellent guest experience by the Managers and Handoff Team
Consistently maintains our standard for guest experience and Google reviews
Is OEM Certified and has a thorough knowledge of the assigned brand
Safeguards all guest non-public and private information i.e. credit/approval info and driver’s license.
Collects guest information to assist Ownership Manager with transition to Handover Specialist and conversion to sale
Attends all required training, is certified and effectively utilizes the training material.
Must have excellent verbal and written communication skills
Must excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Proficient with Microsoft Office Suite or related software
Previous experience in retail sales or customer focused roles is a plus
Bilingual is a plus
Must be at least 18 years of age
Must be able to pass prescreening exams (background and drug screen)
Requisition ID: 2023-38809
Post: external careers: 2/7/2023
External Company URL: asburyauto.com
Street: 4365 River Green Parkway