Job Information
Rose International Customer Relations Specialist (Collections) in Duluth, Georgia
Date Posted:05/07/2024 Hiring Organization:Rose International Position Number:463633 Job Title:Customer Relations Specialist (Collections) Job Location:Duluth, GA, USA, 30096 Work Model:Onsite Shift:7.00 AM - 5.00 PM Employment Type:Temp to Hire Estimated Duration (In months):8 Min Hourly Rate($):20.00 Max Hourly Rate($):22.00 Must Have Skills/Attributes:Accounts Payable, Call Center, Collections, Customer Service, PeopleSoft
**Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.
The client is seeking a qualified Customer Relations Specialist -Collections AR to assist in initiating outgoing calls to customers and receiving and responding to collection-related customer telephone and email inquiries as support for Solutions Center call volume.
Required Education: High School graduate or higher
Required Abilities: 2+ years experience in a collection environment Excellent communication and relationship building skills Customer service focused Ability to focus on a high-volume, high-pressure environment Strong conflict resolution skills and negotiation skills Strong working knowledge of Peoplesoft Ability to manage multiple tasks concurrently Strong organizational and follow up skills Results driven; self-motivated
The Customer Relations Specialist Responsibilities: Make outbound collection calls to customers with a pre-defined list of accounts Determine the reasons for a customers past due balance and make arrangements for payment based on established collection policies Respond to incoming calls and emails from customers and answers questions relating to their past due accounts Identify accounts that are uncollectible and transfer those accounts to our Legal department for further action Identify accounts that may be candidates for year-end bad debt write-off Provide invoice and statement copies as needed Initiate and respond to Service Now tickets for more detailed customer requests Additional tasks as determined**
Benefits: For information and details on employment benefits offered with this position, please visithere{target="blank"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank"}.
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere{target="_blank"}.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank"}.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).