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Citigroup TTS Operations Risk & Controls Transformation Team in Dublin, Ireland

TTS O&T Risk & Controls is a driving factor in delivering value to our organization, our businesses, regulators and stakeholders. The TTS Operations Risk & Controls Transformation Team will be instrumental in defining, improving and delivering on changes to our Risk and Control Operating model. The Team will lead key Global Reengineering Initiatives, driving the development of strategies to reduce Operational Risk across TTS Operations and be accountable for material and measurable progress in risk reduction. They will also engage with multiple Risk Management Committees and will be expected to act as a trusted advisor to TTS O&T Leadership.

Key Responsibilities:

  • Strategy & Transformation

  • Serving as a TTS Operations Risk & Control team member for Consent Order work, including driving all changes needed to reach Target State within the Risk & Controls organization and coordinating the same with Operations partners.

  • Providing support on oversight of Operational de-risking programs, including maintaining proactive communication with Senior Management concerning the overall plan and execution, as well as contributing to book of work prioritization and business reviews with strategic partners in the Chief Administration Office, ICG Transformation Office, ICG O&T Transformation Teams, TTS Front Office Transformation Teams, as well as the Lines of Defense.

  • Identifying and leveraging the existing teams to execute on transformation initiatives. Ensuring their alignment to workstreams and workstream leads, identify gaps, assess Operational impacts and identify appropriate resourcing requirements to ICG O&T Leadership.

  • Coordinating with other existing related bodies of work, e.g. Business Simplification, Critical Business Services, Operational Resilience, Data simplification.

  • Effectively engaging the firm’s lines of defense, as well as partnering with Operations and Technology teams.

  • Demonstrating thought leadership in presentations to Senior Leadership forums.

  • Governance

  • Supporting TTS O&T Risk and Control representatives on various Risk Management Committees, accountable for driving effective governance and issue escalation.

  • Supporting engagement with regulatory bodies to provide progress reporting on transformation efforts as well update on the overall Risk & Control environment as required.

  • Risk and Control Reengineering

  • Driving improvements to the Near Miss and Loss Escalation Process, ensuring key risks and issues are captured and escalated to Senior Management in timely manner.

  • Standardizing and improving our Risk Framework across business lines in Operations.

  • Partnering with key leads in Operations to analyze and revise risk appetite statements.

  • Define appetite goals and plans for various Key Risks by function and geography.

  • Risk and Control Monitoring

  • Build adequate controls monitoring, review to evaluate effectiveness of underlying controls on a centralized basis. Strong focus on data analytics and system retrievals.

  • Reviews of reported data and presentation and communication on key trends and themes

  • Understand key risks within the Business and operational processes relating to TTS Operations.

  • Conduct in-depth analysis of data & exceptions to identify trends and emerging risks. Work in partnership with stakeholders to drive correct action.

  • Work with Ops / Business partners on implementation of operational policies & guidelines, MCA standards

  • Perform any other ad-hoc process reviews or tasks as warranted by business requirements.

  • Qualifications

  • Strong background in Operations, Technology process design and re-engineering, improvement methodologies and transactional processing risk management. TTS Operations and Technology experience preferred.

  • Relevant experience in managing large complex cross-organization programs.

  • Strong program management discipline and experience in one or several of business sectors and global functions.

  • Strong leadership skills and exemplary values role model, with a proven track record in driving positive and sustained change.

  • Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.

  • Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

  • Experienced in driving change in a multi-country or global scope, ability to manage cultural differences and champion diversity.


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


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