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Citigroup TTS Onboarding Vendor, Training & Communications Lead, SVP in Dublin, Ireland

This role sits within Global TTS Onboarding Strategic Delivery Team and is responsible for the creation and execution of key strategic workstreams for TTS Onboarding Globally – Vendor, Training and Communications Strategies

The TTS Onboarding team is responsible for the end to end onboarding of TTS accounts and products, encompassing legacy Account Services Operations and Implementations. The global team consists of circa 1800 FTE of direct and extended workforce located across our hubs and branches.

This position will involve working closely with the TTS Onboarding Exco, to determine strategic execution plans for these critical workstreams. The successful candidate will have the ability to build and maintain strong working partnerships, have excellent communication and influencing skills and a broad strategic mindset. The role will provide a great opportunity to work in a fast paced environment, with a globally diverse team on a variety of highly visible topics.

Key Responsibilities:

  • Reporting directly to the TTS Global Onboarding Head, this position will directly oversee core execution of programs across the function globally.

  • Management of 8 global specialist resources

  • Determine in partnership with TTS Onboarding ExCo Team a strategic plan for Training

  • Creation and execution of global training program for an organization of more than 1800 FTE.

  • Develop superior level tools, certification processes, measurements, and metrics to support training agenda

  • Work with Onboarding Exco team to develop global vendor utilisation strategy

  • Own third party vendor management activities, contract negotiation and legal requirements, push contracts through procurement process/ensure efficient execution

  • Program management of all strategic insourcing or outsourcing programs with vendor involvement

  • Financial control - Understand the complexities of the department P&L, to enable accurate assessment of vendor strategies

  • Engage actively with external consultants to enhance our understanding of external benchmarking against peer banks & develop our plan to allow us to have true competitive advantage

  • Closely partner with VOC Strategic Delivery Lead to track measurable impacts of training program via oversight from a Pulse and Decision-maker perspective

  • Lead on the communication strategy, both internal and external for the department, developing a communication strategy that effectively maintains engagement with internal & external stakeholders and executive senior management.

  • Work with Strategic Delivery Head to ensure branding and messaging are fully aligned to the TTS Onboarding vision statement

  • Provide thought leadership on communication and messaging across TTS Onboarding

  • Key partner to TTS Onboarding Exco team

  • People Strategy - Work with the TTS O&T leadership team to actively sponsor & support ICG O&T People Strategy

  • People Management – Attract, Groom, Coach and Retain Talent; ensuring high motivation levels - influencing direct managers and their teams to perform at the highest levels of productivity.


  • 10+ years of customer service experience required.

  • Experience in Reference Data Management. Familiarity with external products and services that add value to client and operation reference data management. Sound knowledge of Transactional Life Cycles, Reference Data Management and Settlement process of Securities. Strong academic qualifications would be desirable.

  • Strong focus on Control and Process optimization and documentation. Proven project and process management skills.. Proactive and able to work on own initiative. Flexibility. Good communication skills with the ability to be assertive. Organized with an excellent attention to detail. Ability to focus on high quality work while under pressure. Comfortable working with large quantities of data. Comfortable working independently in a dynamic and challenging environment.

  • Exceptional spoken and written English skills. Strong Microsoft skills: Word, Excel, PowerPoint. Strong focus on Control and Process optimization and documentation. Proven project and process management skills.


  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.