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Citigroup TTS Global Onboarding Analytics - VP in Dublin, Ireland

The Client Onboarding Lead Analyst is a strategic analytics professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. This position will involve working closely with other members of the Onboarding (OB) team. The role will involve regular contact/communication with a diverse set of stakeholders across the Businesses. The role will require someone who can build and maintain excellent working relationships. They must have great influencing skills and an ability to manage changing priorities and ad-hoc requests. The role will provide an opportunity to work on a diverse range of projects. The successful candidate will be confident, enthusiastic, pro-active and focused on delivering to a high standard.

Responsibilities:

  • Support key TTS transformation initiatives such as Digital Onboarding & Maintenance, Strategic Metrics Programs, Voice of the Client, Client at Risk (C@R) and eFlow (Onboarding's Workflow Application) integrations, in accordance with priorities set by Onboarding (OB) Global Management

  • Perform OB Regional/Global metrics and KPI capture to assist in driving the OB Game Plan

  • Liaise with OB Infrastructure and Technology teams on core development requirements and road map, to build out OB metrics and KPI capture beyond the regional hubs and into the countries

  • Assist in the ongoing review and production of Digital Onboarding & Maintenance related MIS and work with ICG Analytics and TTS Technology on Dashboard and reporting development

  • Understand overall internal and external client data needs across multiple platforms & businesses to enable holistic, end-to-end views of our business and clients

  • Anticipate next steps on managed initiatives and identify critical upstream and downstream dependencies that will impact them and vice-versa

  • Perform “Deep Dive” data mining and Gap Analysis to identify data anomalies, determine root cause, build action plans, and execute them on-time and within budget with little or no management revisions

  • Build strong processes and relationships with key partners in TTS Coverage, Sales, and Product organization, so our E2E model is effective

  • Collaborate with global and regional team members to ensure appropriate levels of commonality are achieved and best practice is shared and adopted

  • Represent Global Onboarding Strategic Delivery & Analytics locally in the development of the business and client solutions with business and functional stakeholders

  • Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all Analytics functions, as well as delivering superior internal service and resolution of issues

  • Responsible for various types of project management in the OB space, and managing cross-functional relationships with all teams. Determines new work procedures, analyzes complex and variable issues with significant departmental impact.

  • Establishes risk management practice. Maintains a strong culture of risk and controls through various processes and check points. Ensures clean audit results. Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks.

  • Engages in project planning including cost management

  • Responsible for setting direction of a specialized area. Decisions made at this level will contribute to direction and drive strategy for the entire area; builds strong relationships with internal and external constituents, influencing them to contribute to the success of the business.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

  • Engage with Global TTS Sales and Account Management to ensure appropriate alignment on following strategies:

  • Client Intensity Service Model

  • Global Health Dashboard Metrics

  • Voice of Client Analysis and related Workstreams

  • Client @ Risk / Watch list Escalations

Qualifications:

  • Good interpersonal communication skills. Able to communicate with internal business partners.

  • Minimum 5 years’ experience in Financial Services

  • Expert in Microsoft Office, particularly Microsoft Excel and PowerPoint

  • Ability to read, write & interpret Excel Macros, VBA, and SQL is a plus

  • Demonstrated expertise with Microstrategy application preferred

  • Experience with other Data Visualization tools (i.e. OBIEE Answers) a plus

  • Experience in the development and implementation of internal business and client-facing analytics

  • Experience in analyzing and collating data/MIS from multiple sources into comprehensive Scorecards and/or dashboards to drive effective business decisions

  • Experience in planning and leading several complex projects within timelines and budget

  • Demonstrated skills in integrating and transforming operational functions

  • Ability to facilitate in-person and web-based video/audio conference training sessions, where needed

  • Detail-oriented

  • Strong negotiation and influencing skills

  • Ability to articulate complex recommendations

  • Consistently demonstrates clear and concise written and verbal communication skills in English

  • Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment.

  • Ability to achieve business objectives without compromising on controls and risk parameters established.

  • Ability to interact confidently with senior management

Education:

  • Bachelor’s/University degree or equivalent experience

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience


Job Family Group:

Customer Service


Job Family:

Institutional Client Onboarding


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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