Job Information
Trane Technologies Service Team Leader: Trane Ireland in Dublin, Ireland
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary :
A vacancy has arisen in Ireland for a Technical team leader for the Service Department. The role will be providing a key interface between customers, service back office and technicians dealing with a high volume of orders and enquiries, coordinating multiple, and at times conflicting priorities to ensure customer satisfaction. To ensure that health and safety procedures are consistently followed by the Technicians and PPE used where required, with any recommendations for improvement fed back to EHS lead.
Job Responsibilities:
Leads the installation, configuration, modification, and repair of product; equipment and systems that have been purchased by the organization's customers and identify and correct problems associated with start-up.
The incumbent may manage a small team and act as a working lead who provides assistance to other service technicians.
Performs complex diagnoses and repairs of equipment and systems at customer’s location.
Performs complex preventative maintenance, inspections, site surveys, and service requests.
Performs complex repairs of mechanical and electro-mechanical components of productive and non-productive equipment and machinery.
Leads complex analysis on time and service jobs and processes
Identifies processes, procedures and articulates productivity improvement opportunities that will deliver service profitability
Implements strategies that enable the Service team to improve overall service efficiencies and productivity in response to changing business environments.
EHS
Provide Risk Assessments/Method Statements as requested by SOL
Calibration and Audits (Car & Technician) to be carried out to the timescales required
Use of Personal Protective Equipment (PPE’s) during visits at site.
Ensure all sites to be cleared after work complete and RAMS, Waste note/FGAS certification sent in with paperwork where required
Qualifications:
Product Application Knowledge
Process & Systems Management
Customer Centric
Solution Focus
Relationship Management
Experience HVAC business in similar role
Project Management qualification or experience
Excellent phone and interpersonal skills
Ability to work under pressure
Strong verbal and written communication
K ey Competencies:
Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases
Strong communication skills both oral and written
Highly customer focused and proactive
Commercial acumen
Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business
Strong Technical Bias to problem solving
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Trane Technologies
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