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Title and Summary

Product Manager

Overview:

Mastercard Gateway product management team is part of a global product function at the centre of payments innovation delivering leading customer experiences through our connected gateway. As part of this remit the team is responsible for defining the strategy, and executing the delivery of, market-leading payment gateway products & value-added services to our acquirers and merchants on a global basis.

We are seeking a Product Manager with 2-4 years experience who can work across our portals and reporting domain.

You will be responsible for developing product strategies and roadmaps to execute to ensure maximum penetration of market segments. Manages and maintains existing product lines on an on-going basis. Conducts opportunity assessments on new ideas and concepts. Provides design specifications for product enhancements to Product Development. Defines business requirements, and manages the relationships of technical resources and the Global Technology Organization to maintain and build out solutions.

Role

• Develop understanding of end-to-end product lifecycle (e.g., Studio framework), actively works to improve experience and skills

• Drive product development focusing on customer journey and experience

• Prepare launches and monitors product performance, adoption, and operational health

• Review information on competitors’ product offerings, business models and technology innovations on a regular basis and shares findings

• Identify opportunities to improve an overall product lifecycle processes

• Make a point to listen, observe and understand senior management and cross-functional team perspectives and/or preferences; ask effective questions to clarify understanding

• Use customer needs, research, user studies, metrics and competitive analysis to document business and product requirements and inform the backlog

• Display judgment to know when to escalate issues and liaise with cross-functional teams for resolution

• Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements

• Own and manage product documentation ensuring it is clear and easily consumable by product, cross-functional and engineering teams

• Stay aligned with GTM plans for the product set

• Report status and manage risks within their primary product team

• Take initiative and actively seek and participate in activities which stretches ones existing skill set

• Participate in team prioritization discussions with Product/Business management

• Mentor and guide new and less-experienced team members

• Assists with candidate selection and onboarding

• Share and seek knowledge within the Guild/Product to drive reuse of best practices and enhance productivity

All about you

• 2-4 years' experience in Product Management

• Led the rapid prototyping process for at least one product feature

• Experience executing on product features and enhancements and gaining awareness of underlying platform capabilities and limitations

• Strong track record of contributing to identification of innovative product features by drawing insights from competitor market data

• Experience in working in an Agile development environment, SAFe expertise as a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.