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Microsoft 365 truly is an unbeatable solution to help customers realize their potential. We are a central player in partnership with other teams in the E&D Customer Success Engineering organization in providing customer communication solutions that enable our customers, from IT Admins to consumers, to be “in the know” when it comes to the good - the latest features, as well as the issues that may affect their ability to get their work done effectively and efficiently.

We work closely with the Amplify team on the Office Enterprise Admin Center and create the Message Center and Service Health Dashboard. Our features are used every day by Enterprise IT Admins across the world. Our Customer Communication ecosystem is quickly growing with the aim of building customer trust in Microsoft’s ability to bring them new value with no business disruption.

We are a startup like, fast paced, highly collaborative team with a near-100% Workgroup Health Index rating that just likes to get stuff done. We work on interesting projects, grow, learn and have fun doing it. Smart people who care deeply about creating a fun and supportive workplace. Best of all, your work will impact billions of people, and you can be proud to see customers benefit from the work you do.

We are looking for a Senior Softwa r e Engineer passionate about engineering performant and scalable services to join us in this highly visible, impactful, and challenging mission. We operate in a Combined Engineering model and our engineers are responsible for design, coding, validation, monitoring, business metrics and operation of the service.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

In this role you will:

• Work with peers and across disciplines, in close partnership with Program Management and Design, to create, implement, and roll-out features in a full-stack development model, which we build using the latest tech: React, Azure, AzureSQL, DocumentDB, COSMOSDB, ADO, Git, and the core web dev stack - C#, JavaScript and Typescript, HTML/CSS, etc. Our code ties into engineering systems across Microsoft.

• Collaborate with appropriate stakeholders to determine user requirements for a scenario.

• Drive identification of dependencies and the development of design documents for a product, application, service, or platform.

• Create, implement, optimize, debug, refactor, and reuse code to establish and improve performance and maintainability, effectiveness, and return on investment (ROI).

• Leverage subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items.

• Act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate.

• Proactively seek new knowledge and adapt to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• Hands-on development experience with full stack Web Application Frameworks - AngularJS, React, or equivalent, writing in C#, Javascript, TypeScript, AzureSQL/NoSQL DBs.

• Proven ability to design and develop loosely coupled, componentized, and unit-tested software.

• Demonstrated software validation and automated monitoring skills.

• Knowledge of telemetry systems.

• DevOps experience, supporting on call and maintaining production systems.

• Demonstrated success in executing against a software development schedule.

Preferred Qualifications:

• Bachelor's Degree in Computer Science OR related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR Master's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• Passionate about working in services and experiences.

• Can assert technical leadership and has experience in driving software through all the development cycle in an agile delivery environment while maintaininghigh code quality.

#CSE

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .