Experience Inc. Jobs

Job Information

Citigroup Quality Assurance Reviewer AVP in Dublin, Ireland

The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies, which promote the collection, storage, analysis, and distribution of product, pricing, account, and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. Issuer Services is a part of ISG Operations group that supports the issuance and administrative needs of global institutional clients through two key business segments, namely Agency and Trust (A&T) and Depositary Receipt Services. We are a leading provider of transactional services with a unique blend of experience, global reach and superior services.


  • Act as primary point of contact for assigned site for Issuer Operations quality assurance

  • Conduct quality assurance reviews on processed loan documentation and transactions

  • Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement

  • Ensure loan documentation’s adherence to policies, guidelines and procedures as well as compliance regulations

  • Report deficiencies on a timely basis to Issuer Operations stakeholders/management

  • Engage with Stakeholders/Senior management and ensure timely feedback loop

  • Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes

  • Own/Lead continuous improvement plan and track implementation and success of initiatives

  • Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity

  • Provide updates at regular meetings with Issuer Operations, Risk and Controls, Compliance, etc.

  • Manage remediation projects / initiatives and report on progress as required

  • Own/Lead departmental projects / initiatives as requested

  • Ensure timely escalation of operational risks incidents to relevant contact points

  • Representation in various local / site level forums

Development Value:

The successful candidate will have an excellent opportunity to develop a broad knowledge of Issuer Operations end to end cycle, regulatory exam methodology, and needs within a major global financial organisation, building on their current quality, controls and/ or operations experience.


  • A proven track record with at least 10 years of relevant loans/financial Operations quality experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)

  • Experience and knowledge of end to end Agency & Trust operations, ADR’s, GDR’s and GDN’s operations

  • Exposure in debt raising process

  • Exposure in reviewing credit agreements

  • Payments / reconciliation cycle experience

  • Regulatory concepts and other key areas of risk within the operations and data environments

  • Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations

  • Meticulous, analytical and mathematically inclined with basic accounting concepts

  • Ability to perform reviews or processes and identify issues/ gaps.


  • Exhibit good written and verbal communication skills.

  • Possess the ability to work with various Stakeholders/Senior management and build and maintain effective working relationships

  • Ability to manage team level processes and deliver presentations

  • Ability to proficiently use MS Office products, particularly Word, Excel, PowerPoint

  • Project Management, Strong analytical, and time management skills, excellent attention to detail


  • Ability to multi-task and work independently and under tight deadlines as part of a team

  • Ability to interact with Auditors, Compliance and Independent Control Groups as required

  • Exhibit good attention to detail while focused on delivery

  • Ability to work on several initiatives concurrently and cope with changes in priorities

  • Proactive and “no surprises” approach in communicating issues and strength in sustaining independent views

  • Willing to be involved in all aspects of a task.

Qualifications & Education:

  • Bachelor’s Degree or higher with at least 10 years’ experience in relevant domain

  • Further risk related qualifications would be beneficialExceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Job Family Group:

Operations - Services

Job Family:

Reference Data Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.