Job Information
Hilton Night Porter in Dublin, Ireland
Do you want to work for the most recognised name in the hospitality industry? Want to work in one of the best5⋆luxury hotels in the country? Want to work in a The NUMBER ONE Medium Great Place to Work ™? Want countless benefits & career development opportunities? Then come to the Conrad Dublin!
“Conrad is Empowering and Bold”
The Conrad Dublin is a5⋆hotelandpart of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’.
Benefits
Working for Hilton means you arejoining an international company with more than 6200 hotels across the globe andcomes with numerous benefits, such as:
- Travel
- Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends + Team Member Gym – a dedicated team member gym with free access 7 days a week + Benefit – Discounted rates for Conrad Teams members across a wide range of High Street retailers + Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor + Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days + Maternity & Paternity – Paid leave for those that qualify + On shift – complimentary meals on duty & uniforms provided
The Job Role
A Night Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.
- The shift pattern is four 10-hour shifts
Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
- Ensure that individual customers and Groups receive fast, efficient and friendly service
- Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
- Ensure messages and faxes are regularly delivered throughout the day
- Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
- Maintain public areas and all equipment in immaculate condition
- Communicate with Security regarding any unattended luggage
- Greet all guests in public areas and rooms in a warm manner
The ideal candidate should have
- A positive attitude and communication skills
- The ability to work flexible hours
- The ability to work under pressure
- The ability to work on own and as part of a team
- A commitment to respond to Guest requests and deliver high levels of service
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in similar role
- Previous experience working within a hotel
Job: Guest Services, Operations, and Front Office
Title: Night Porter
Location: null
Requisition ID: HOT0AYT1
EOE/AA/Disabled/Veterans
Hilton
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