Citigroup Issuer Operations Billing & Transaction Implementation Assistant Vice President in Dublin, Ireland
Take ownership and accountability for billing function; ensuring queries are responded to in a timely manner and the clients and internal stakeholders are well informed.
Planning and implementation of a successful migration of the transaction implementation management function from London to Dublin including training, reporting and handover of tasks
Management of at least two direct reports including 1:1’s, appraisals, training and motivation to the team
Working with the section manager to successfully migrate the function, review areas for improvement, set targets, goals, objectives and critical success factors for the team.
Demonstrate ability to manage internal and external client relationships, to ensure Department responsibilities and objectives are met.
Loading new transactions and clients onto the billing system to ensure clients are billed accurately and timely
Carry out any clerical tasks/activities within area depending on staffing levels and volumes.
Ensure internal and external stakeholders are provided with timely and accurate responses to daily queries.
Assistance in completion of all daily processes/deliverables across transaction implementation management team including MIS and all reporting team.
Compare documentation to system information, check accuracy and highlight discrepancies.
Update Advantage Data system to ensure queries are resolved.
Review Investigation logs on daily basis ensuring all relevant files are updated appropriately.
Review and authorise daily checklist ensuring all tasks have been signed as completed.
Liaise with agents and clients to resolve escalated problems.
Acting as a point of primary point of contact with the team
Continuously develop prioritisation and multi-tasking skills, with ability to delegate work where necessary to ensure urgent and unexpected tasks are completed.
Ensure daily statistics are complete. Utilise strong understanding of performance MIS to drive Business process, re-design and quality improvements.
Ensure procedural documentation is in place for all functionalities of the group and actively revised / updated.
Participates in projects as directed by the Section Manager and provide feedback on project related activities.
Participation in weekly / monthly client service conference call’s if required
Participate in and if directed take lead in department wide initiatives with focus on manual touch point reduction and innovation.
To assist Section Manager with:
Process development, increasing team efficiency and risk reduction
Escalation of all issues / potential issues to Section Manager
Creation & maintenance of general procedures & controls
The successful candidate will be given the chance to broaden his / her knowledge of the Agency & Trust function and focus on managing key relationships, both internal and external, whilst developing the operational capabilities within a rapidly expanding business and be part of a growing team through the successful migration of the new team.
Client on-boarding / billing experience is preferable but not essential
Team management experience would confer advantage
Basic accounting exposure and knowledge is essential
Possesses and displays knowledge of Cash Banking experience desirable
Knowledge of agency and trust function is desirable but not essential.
Comfortable dealing with numbers and the processing of financial information
Agency & Trust experience confers advantage
Strong understanding of documentation and deal structures
Proven record of working on projects and within a team environment
Strong work organisation / prioritisation skills
Proactive problem-solving experience
Exceptional Communication skills
Ability to quickly understand and critically assess complex processes
High degree of accuracy and attention to detail
Ability to self-start and to learn rapidly
Ability to multi-task
Open and approachable manner
Results-driven and patient
Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance
Accountancy qualification or introduction to accounting desirable but not essential
(What competency skills sets does the individual need e.g. organisational skills, planning, resilience, motivation, teamwork, verbal communication skills etc.)
Innovative and Proactive
Job Family Group:
Operations - Transaction Services
Securities and Derivatives Processing
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