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Citigroup Issuer Operations Billing & Transaction Implementation Assistant Vice President in Dublin, Ireland

Key Responsibilities:

  • Take ownership and accountability for billing function; ensuring queries are responded to in a timely manner and the clients and internal stakeholders are well informed.

  • Planning and implementation of a successful migration of the transaction implementation management function from London to Dublin including training, reporting and handover of tasks

  • Management of at least two direct reports including 1:1’s, appraisals, training and motivation to the team

  • Working with the section manager to successfully migrate the function, review areas for improvement, set targets, goals, objectives and critical success factors for the team.

  • Demonstrate ability to manage internal and external client relationships, to ensure Department responsibilities and objectives are met.

  • Loading new transactions and clients onto the billing system to ensure clients are billed accurately and timely

  • Carry out any clerical tasks/activities within area depending on staffing levels and volumes.

  • Ensure internal and external stakeholders are provided with timely and accurate responses to daily queries.

  • Assistance in completion of all daily processes/deliverables across transaction implementation management team including MIS and all reporting team.

  • Compare documentation to system information, check accuracy and highlight discrepancies.

  • Update Advantage Data system to ensure queries are resolved.

  • Review Investigation logs on daily basis ensuring all relevant files are updated appropriately.

  • Review and authorise daily checklist ensuring all tasks have been signed as completed.

  • Liaise with agents and clients to resolve escalated problems.

  • Acting as a point of primary point of contact with the team

  • Continuously develop prioritisation and multi-tasking skills, with ability to delegate work where necessary to ensure urgent and unexpected tasks are completed.

  • Ensure daily statistics are complete. Utilise strong understanding of performance MIS to drive Business process, re-design and quality improvements.

  • Ensure procedural documentation is in place for all functionalities of the group and actively revised / updated.

  • Participates in projects as directed by the Section Manager and provide feedback on project related activities.

  • Participation in weekly / monthly client service conference call’s if required

  • Participate in and if directed take lead in department wide initiatives with focus on manual touch point reduction and innovation.

To assist Section Manager with:

  • Process development, increasing team efficiency and risk reduction

  • Escalation of all issues / potential issues to Section Manager

  • Creation & maintenance of general procedures & controls

Development Value:

The successful candidate will be given the chance to broaden his / her knowledge of the Agency & Trust function and focus on managing key relationships, both internal and external, whilst developing the operational capabilities within a rapidly expanding business and be part of a growing team through the successful migration of the new team.


  • Client on-boarding / billing experience is preferable but not essential

  • Team management experience would confer advantage

  • Basic accounting exposure and knowledge is essential

  • Possesses and displays knowledge of Cash Banking experience desirable

  • Knowledge of agency and trust function is desirable but not essential.

  • Comfortable dealing with numbers and the processing of financial information

  • Agency & Trust experience confers advantage

  • Strong understanding of documentation and deal structures

  • Proven record of working on projects and within a team environment


  • Strong work organisation / prioritisation skills

  • Proactive problem-solving experience

  • Exceptional Communication skills

  • Ability to quickly understand and critically assess complex processes

  • High degree of accuracy and attention to detail

  • Logical Thinking

  • Ability to self-start and to learn rapidly

  • Ability to multi-task

  • Open and approachable manner

  • Results-driven and patient


  • Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

  • Accountancy qualification or introduction to accounting desirable but not essential


(What competency skills sets does the individual need e.g. organisational skills, planning, resilience, motivation, teamwork, verbal communication skills etc.)

  • Adaptability

  • Negotiation

  • Organisational skills

  • Communication Skills

  • Relationship Building

  • Teamwork

  • Innovative and Proactive

Job Family Group:

Operations - Transaction Services

Job Family:

Securities and Derivatives Processing

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.