Google gCare Search Specialist (English, French, Italian) in Dublin, Ireland
Bachelor's degree or equivalent practical experience.
Ability to speak and write in English and French or Italian fluently.
Experience using Google Ads or other online advertising systems.
Experience with basic programming data based languages (e.g., SQL).
Ability to streamline processes and implement workflows designed to increase efficiency.
Excellent verbal and written communication and analytical skills.
gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
gTech Customer Experience (gCare) helps customers benefit from Google's advertising products. As gCare Search Specialist, you will serve as an advisor and product expert. You will be the main point of contact for key business stakeholders, including internal partner teams (e.g., Product, Vendor Operations, Engineering, Sales). You will provide advanced troubleshooting and issue resolution support for Google products (primarily Google Ads). You'll be able to leverage your depth of knowledge, technical expertise, and understanding of customer needs to develop business insights and proactively identify opportunities to improve customer outcomes.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .
Deliver impact through proactive product/process improvements by collaborating cross-functionally (Product, Vendor Operations, Engineering, and Sales).
Develop product knowledge and experience through investment in product training and continued specialized education.
Demonstrate exceptional customer support by managing customer consultations, sales escalations, and support the troubleshooting work of your peers.
Lead the customer representative via internal discussion with key stakeholders (e.g., Product, Engineering) on issues and pain points.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https://careers.google.com/eeo/) and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
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