Experience Inc. Jobs

6 month Fixed Term Contract

The Document Services Operator will provide a comprehensive range of support services, including Mail, Print, Imaging and Archival to Hertz Departments and customers to support the impact on global financial performance and customer experience.

What You’ll Do:

Mail: Process, sort, distribute all inbound and outbound mail and courier deliveries

Print: Review, prioritise and process print requests, ensuring output quality is maintained and accurately meets the instructions submitted. Provide 1st level fix on MFDs including paper and toner levels

Imaging: Prepare, batch, scan, validate & archive documents for both physical and electronic documents

Archival: Liaise with Hertz departments to meet off-site document storage requirements. Manage the document destruction process in conjunction with 3 rd party partner to ensure compliance with documented retention schedule

General:

• Review operations & procedures regularly to propose efficiency improvements and cost reductions

• Provide cover for other Document Services functions, including IT Depot & MFD Support functions

• Co-ordinate, manage and request any stationery requirements with relevant 3 party partners.

• Monitoring of mailboxes to ensure accurate and timely responses

• Track, compile and report on volumes and services including adherence to SLA

• Liaise with partners, vendors and internal departments to ensure effective service delivery

• Ensure technology solutions work as expected, with the appropriate escalation as required

• Liaise with Finance to ensure accurate PO raising, management and invoice validation

• Assist in other operational tasks as required

What We’re Looking For:

• Previous experience in a support services environment

• Must be detail oriented and highly organised in approach to work

• Ability to meet and set deadlines and targets

• Proficient in Microsoft Suite

• Strong communication skills (verbal and written)

• Customer focused in approach to liaising with other Departments.

• Ability to be pro-active and innovation in approach to problem-solving.

What You’ll Get:

• Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends)

• 22 days holidays on hire rising to 27 days with service.

• Occupational Pension Scheme with up to 5% company matched contribution.

• Life Cover payable at 4 times base salary.

• Profit Share Scheme

• Tuition support plus access to compressive online learning platform

• 10 days paid study leave & paid exam leave where exams fall during work hours.

• Income protection for long term illness

• Professional membership fees paid in full annually where membership relates directly to role.

• Bike to Work & Travel Pass schemes.

• Employee Assistance Programme for employees and family

• Occupational Health support.

• Christmas savings scheme.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.