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We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director of Product Management

Overview

The Payment Gateway Front End and Experience Team is looking for a Product Director to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role is for a director who will work across cross functional teams as Engineering, Regional Product, UX, Client Delivery & Governance to deliver truly differentiated front end products. The role is positioned to drive new ideas forward by combining creative thought leadership with innovation and industry best practices. This role will report into Vice President of Front End and Experience.

Role

The successful candidate’s primary responsibilities will be to:

• Lead all key activities to drive roadmap execution of products, linking it to a quantifiable product scorecard, monitoring and optimization of performance

• Own the end-to-end Product Management cycle for design, development of features, go-to-market plans including revenue generation

• Lead the development and implementation of framework design, modelling constructs, governance requisites, customer experience and client support

• Develop and maintain the product roadmap, KPIs, financial impact as revenue and margin on overall product P&L

• Assess, define, prioritize product enhancements and coordinate with Engineering and business sponsors on work status

• Actively engage in new innovation initiatives, data resources, and capability assessment with a futuristic lens

• Bring voice-of-the-customer metrics to life in a way that will inspire and drive change

• Adapt product enhancements continuously to customer needs, market trends, and competitive opportunities

• Provide oversight and product engagement for launch, in-market testing and global roll-out

. Manage, and coach a team product managers

All About You

• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships

• Demonstrate drive for result and a desire to succeed, follow through commitments and push self and others to deliver exceptional results

• Be a successful team player with strong experience in Product management/development utilizing data and building self-service user experiences

• Collaborate with internal cross-functional teams to drive alignment on product roadmap, built, testing and commercialization

• Prepare product specific (and occasionally program-wide) presentations for internal partners, executives and customers

• Own and drive product roadmap and continuously monitor KPIs

Skills & experience

• 7+ years Product development and management experience required;

• Experience in building B2B front end products and applications

Experience working with cross-functional teams including Product Design.

• Experience and aptitude for product go-to-market, cross-functional team matrix environment; final impact assessment

• Excellent communication, collaboration, and leadership skills.

• Good technical knowledge

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.