Job Information
LinkedIn Customer Success/Pilot Programs (French Speaking) in Dublin, Ireland
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
The Pilot Consulting Team is part of the LinkedIn Sales Solutions organization. The Pilot Consultant role works with our customers to help them maximize the value from their LinkedIn Sales Navigator pilot program by establishing strong foundations, in other words – we help them be successful with the platform they have purchased and ensure solutions become a mission critical, irreplaceable part of our customers’ sales and business development processes. In this role, you will partner closely with our new business sales team and customer sales team to execute pilot programs. The Pilot Consultant for this role will work on pilots sold in our EMEA market, with occasional need to work on pilots in other regions globally.
Core Responsibilities
Deliver Customer Value through ensuring our customers are successful with LinkedIn Sales Navigator in terms of adoption, usage and engagement.
Achieve Pilot KPI’s related to customer license activation, seller engagement & technical integrations on the LinkedIn Sales Navigator platform
Provide ongoing consultations, customer education, and best practice recommendations to ensure customers continue to meet agreed success criteria
Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Sales Navigator
Develop customer ‘Success Plans’ to guide the roll out of LinkedIn Sales Navigator to utilize the product to its full capability during the pilot period, ensuring a successful handoff upon renewal
Learn about the business, the team and LinkedIn’s platform, LinkedIn Sales Navigator and associated tools (e.g. Salesforce.com) to enable success in your role
Understand how to build and present a LinkedIn sales story using data and insights
Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base
Provide input and ideas to internal teams to continuously improve our product, systems and resources
Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
Support your colleagues and team by helping to foster a sense of inclusion and belonging and always striving to exhibit LinkedIn’s culture and values.
Basic Qualifications
3+ years of relevant experience in a Sales / Consulting / Implementation / Project Management / Customer Success /
Fluent in French
Preferred Qualifications
German language proficiency
Growth mindset with the desire to work in a collaborative and agile environment
Passion for customer work and delivering outcomes
Ability to develop strong relationships with customers, and cross-functional partners by anchoring on confidence, collaboration and shared vision of success.
Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
Hands-on working experience in the implementation of SaaS applications
High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
Experience working with multiple customers simultaneously and the ability to work with competing priorities
Excellent analytical and problem-solving skills
Ability to make decisions and solve problems collaboratively while working under pressure and against challenging timelines
Strong verbal and written communication skills and technical aptitude
Experience with virtual webinar technology strongly preferred
Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
Experience with Sales Navigator
Understanding of sales technologies, SSO and CRM
Suggested skills
Stakeholder Management
Managing & communicating value
Business Acumen
Storytelling with insights
Operational excellence
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