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Accenture Collections Agent - Fluent Spanish in Dublin, Ireland

Role: Collections AgentCareer level:12

Purpose of job

This position takes ownership for the collection of invoice process and uses tools to lead an assigned customer base. Developing and maintaining a positive relationship with the client’s customers is important to ensuring that cash collection activities meet the requirements of the Client. Measurements of success are reducing debts, improving collection and collating quality dispute information. Your responsibilities will also include telephone calls to customer accounts, resolving problems that delay collections, including timely and communication with departments.

Main Responsibilities/Accountabilities

  • Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur

  • Develop and maintain professional relationship with internal and external clients

  • Ensure that the collections processes followed are in adherence with Sarbanes/Oxley procedures

  • Promptly provide customer payment remittances to Accenture’s cash applications team

  • Build statements liaised with client processes and SOX procedures

  • Meet collections targets and all SLA’s

  • Bring up to management dispute information to a degree of quality as required in accordance with the established policy

  • Produce monthly statements to send to customers in line with clients SOX processes

  • Flexible working hours are required during client specified key periods (month end)

  • Record all collections activities in a consistent manner as per client process.

Required Skills/Proficiencies/Experience

  • 6 months – 1 year collections or accounts payable experience/customer care/sales experience in an international environment

  • Strong interpersonal / business skills both oral and written with very good telephone skills

  • Ability to work on own initiative as well as in as part of a team

  • Good interpersonal & time leadership skills

  • Strong negotiation skills

  • Analytical approach / good problem solving skills

  • Excellent reporting skills

  • Proficient in Microsoft Office

  • Ability to establish and maintain key relationships.

  • Proficiency in English and Nordic Language (Finnish, Norwegian, Swedish or Danish)

Desirable

  • Third level qualification will be an advantage

  • Intermediate Excel an advantage

  • SAP experience is helpful

  • Sarbanes/Oxley knowledge preferable but not crucial

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