Job Information
HEALTHEQUITY, INC. Implementation Manager I in DRAPER, Utah
Implementation Manager I Job Locations
US-Remote
Overview
We areCONNECTING HEALTH AND WEALTH.Come be part of remarkable.
How you can make a difference The Implementation Manager is the primary contact for the client, managing and coordinating a large volume of implementations of the HealthEquity product portfolio during peak times up to 200+ clients. This will include new and existing clients. Collaborates with internal partners (Sales, Technology teams, COBRA, Partner Managers, Relationship Management, Client Services and Employer Service Delivery, etc.) and external stakeholders (employers, brokers, and Health plan partners). What you'll be doing Manages ongoing communications, timelines, and deliverables meeting client expectations * Educates clients in how to manage, navigate their portals and plans and how that impacts the employee population * Conduit between the client, their broker, and internal partners in finding the right solutions * SME with all HealthEquity platforms and products including accurately documenting plan configuration requirements * Responsible for documenting and supporting file configurations * Guides internal team members in how to work with clients, and serves as SME about client implementation process, plan designs and options including funding and enrollment, as needed * Accelerates company growth by thinking beyond the norm and contributing new ideas * Supports teammates, serves as a sounding board, backing one another up as needed, mentoring new team members What you will need to be successful * 3-5 years of client service experience * 1-3 years of experience with special projects, possesses project management skills and effective project tracking * Bachelor's degree or equivalent work experience * Always maintains a professional composure * Ability to work in a fast-paced, high stress and high-demand environment especially during peak times * Multi-tasking ability with an attention to detail * Capable to develop and maintain strong relationships * Passionate and dynamic about making a difference for our clients in their health plans * Adept at learning new products and services to deliver remarkable results consistently * Ability to transition quickly to new responsibilities and changes in process * Active listener, ability to ask probing questions and capable of influencing * Effective in written and verbal communications, able to offer professional coaching to our clients on effective use of our online tools * Capable to work independently, self-motivated and organized and can problem-solve complex problems * Prioritizes to accomplish work in a timely and successful manner #LI-Remote This is a remote position.
Salary Range
$25.00 To $37.50 / hour
Benefits and Perks
The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: * Medical, dental, and vision * HSA contribution and match * Dependent care FSA match * Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year * Adventure accounts * Paid parental leave * 401(k) match * Personal and healthcare financial literacy programs * Ongoing educationand tuition assistance * Gym and fitness reimbursement * Wellness program incentives
Come be your authentic self
Why work for HealthEquity Heal thEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families... For full info follow application link.