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Mattioni Inc Dispatcher and Sales Coordinator in Downingtown, Pennsylvania

We are:

For over 60 years, the Mattioni name has been recognized in Chester County, Pennsylvania as being synonymous with quality, craftsmanship, hard work and expertise that is second to none. We've built our loyal customer base by hiring only the best plumbing and HVAC technicians in the area. We reward our staff's hard work and dedication and always ensure that our company is a great place to work, get experience and further your career. We are a family-owned business and we reflect this in the positive and helpful atmosphere within our Company.

Dispatcher and Sales Coordinator

The Dispatcher is an opportunity for someone who is interested in being in control of their own financial future and growth. They will communicate directly with customers, vendors, suppliers and other team staff members. It requires scheduling all field service technicians daily, weekly and monthly for semi-annual cleaning agreements, service repair calls and demand calls. The position acts as a liaison between the office and all assigned service technicians. The candidate will exhibit a high level of professionalism and possess superior communication and presentation skills. Must have the knowledge, drive, organization, and intelligence to implement a scripted sales process. The Dispatcher position offers growth in a unique field, training alongside industry leaders, as well as opportunity for daily travel and connections to a large client base!

Primary Responsibilities:

  • Maintain the work schedules for field technicians and assure that all customer commitments are met.

  • Providing logistical support to technicians and communicating with both fellow employees and customers.

  • Profitable Scheduling

  • Informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion

  • Work with client to develop strategy for mitigating the potential liability.

  • Must be able to match each available technician to a job based on that technician's skill level and location.

  • Assist with identifying categories of liability and suggest strategies to reduce potential liability.

  • Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.

    Qualifications:

  • Bachelor’s Degree preferred but not required

  • Positive and optimistic attitude

  • Good organization, ability to multitask and project management skills

  • Effective written and oral communication skills, professional presentation

  • Proficient technology skills (specifically MS Word, Excel and Outlook)

  • Creativity and problem solving skills

  • Ability to read, interpret and gain a basic understanding of various state requirements

  • Team oriented, but can work independently if required

  • Display persistence, with strong drive to succeed

  • Consistently work to promote company growth while maintaining ethical standards

  • Maintain a professional personal appearance.

    Benefits:

  • Competitive Wage

  • Paid Holidays and Vacations

  • Retirement Plan

  • Health Insurance

  • Growth potential with a stable company

  • Company Outing's, Christmas Party, Incentives & Bonuses

  • Family, friendly team work environment.

  • Overtime

    Since 1948 the Mattioni Team has been Chester County’s choice for Plumbing, Heating, & Cooling. Our knowledgeable, courteous, and professional employees are dedicated to providing the Superior Customer Service that our patrons love and trust. We are looking for select team members to uphold the traditions and standards that make Mattioni Plumbing, Heating & Cooling Chester County’s premier in-home service provider.

    And we are still growing!

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