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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12258967

Essential Job Functions

The General Manager, IT Infrastructure reports to the Deputy Chief of IT Infrastructure and Development, and is responsible for the following;

• Provides senior leadership on future direction of IT Infrastructure and how that direction will impact the enterprise
• Maintains a high level of service while anticipating future requirements, trends, and changes to assure current and future satisfaction of customer service levels and business requirements are met.
• Manages daily activities of the SysAdmin team and other direct reports
• Collaborates with project managers to ensure project goals and deliverables are met for the managed team
• Partners with: security team to further strengthen the environment via remediation, hardening and other security-oriented tasks, and the network team to ensure optimal performance and configuration of systems
• Works directly with helpdesk team to assist in issue resolution for tickets escalated to managed team.
• Supports the development and budget oversight process
• Monitors system performance to ensure optimal operations
• Ensures all hardware and software is maintained at supported levels and deprecated technologies are retired
• Develops, implements and tests disaster recovery and business continuity plans
• Builds relationships with vendors in efforts to support systems
• Ensures that information related to managed systems is properly documented
• Maintains proficiency within the IT industry via:
  1. Maintaining certifications
  2. Performs self-study to keep abreast of new software and hardware technologies
  3. Attends technical conferences and seminars
• Adheres and promotes following of internal policies and procedures
• Performs technical work on systems and operational tasks as needed

Qualifications

Education (Required)

• Bachelors Degree in Information Technology, Computer Science or related field required for this position.

Skills and Experience (Required)

• Minimum of five (5) Years in directing and managing an IT infrastructure team consisting of SysAdmins
• Minimum of seven (7) plus years of Microsoft and VMWare systems administration experience in a corporate or enterprise environment
• Hands on technical experience with VMWare, Active Directory, Azure, O365, Windows Server, SQL, SharePoint and other core Microsoft Technologies
• Experience with developing and executing disaster recovery and business continuity plans
• Experience with managing IT budgets
• Strong project management skills and experience
• Experience in architecting enterprise solutions across various technology platforms including on-prem, cloud, virtualization, storage, compute, network, software, backup and others core IT areas.

Education and Experience (Preferred)

• Experience with Microsoft Systems Center Suite and Microsoft INTUNE
• Experience with VMWARE VSAN, VMWARE SRM, VMWARE NSX
• Experience with storage solutions(e.g. NAS, iSCSI, SAN, and fiber switches).
• Experience in backup software and systems (e.g. Netbackup, Networker, DataDomain, IDPA, ECS, and Avamar)
• Experience in enterprise class antivirus tools with centralized management (e.g. Trend, Microsoft, AMP solutions)
• Experience with Citrix XenAPP / Desktop, Citrix Netscaler
• Technical certifications (e.g. PMP, ITIL, MCP, MCTS, MCITP)

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national orig n or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.