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Fiserv Implementation Analyst in Dover, Delaware

The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Enterprise Content Management solution titled Director. These implementations are for new clients and existing clients. The analyst engages directly with the client to from the project kickoff through go-live.

This is a fast-paced position requires flexibility and the ability to easily accept and manage change. The analyst must have the ability listen and understand the client’s business problems and opportunities. This will allow them to provide direction to the clients to achieve their objectives and success.

As part of the implementation process, the Implementation Analyst will utilize business analysis techniques, tools, and common templates.

In this role, you can expect to:

  • Build and utilize a knowledge base of the Director product suite, including product interfaces.

  • Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation.

  • Determine when to escalate requests outside of the scope or specified responsibilities to the project manager

  • Promptly communicate progress and any potential problems to project manager for awareness and/or resolution

  • Have a clear understanding of project milestones and delivery dates.

  • Provide the client with thorough overviews, workshops and knowledge of the Director application. This includes training of the client’s internal training department (train-the-trainer) on Director functionality Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.

  • Conduct internal and external demonstrations of the Director product.

  • Ability to travel approximately 30%.

  • Performs other duties as required

Basic qualifications for consideration:

  • High school diploma required.

  • Bachelor’s or Associate degree in Business, Finance, Accounting, Computer Science and/or related field preferred; equivalent work experience may be substituted.

  • Minimum of 1 plus years of client facing customer service role.

Preferred qualifications for consideration:

  • Financial industry experience preferred.

  • Knowledge of FISERV products and systems is a major plus.

  • Technical aptitude.

  • Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.

  • Analytical skills to assess client business need, identify solutions, and manage requirements.

  • Work on multiple projects if necessary

  • Excellent communication skills including written and verbal

  • Proficiency with MS Office Suite.

  • Active listening skills to understand what people say and document those statements

  • Ability to work independently and collaboratively.

  • Creative problem-solving skills.

  • Strong analytical and troubleshooting abilities

  • Self-motivated with self-accountability and strong organizational skills to effectively manage time, projects and follow-up

  • Ability to exercise appropriate judgment/decision making skills to ensure client success

Travel Required :

  • Up to 30%

Role is performed remotely within the United States; not eligible in Colorado

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.