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N Street Village Case Manager in District Of Columbia

N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, D.C. With comprehensive services addressing both emergency and long-term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families. Please visit our website for more information at: www.nstreetvillage.org

Case Managers work in an interdisciplinary team to provide services for women in N Street Village’s programs:

  • Bethany Women's Center offers safe respite from the streets, meets a woman’s basic needs for food, clothing, laundry and showers, provides access to resources for housing, health, legal and other needs, and offers a confidential crisis and case management support.

  • Erna’s House serves 31 women with histories of chronic homelessness

  • Miriam’s House serves up to 25 women who are living with HIV/ AIDs

  • Patricia Handy Place for Women (PHPW) emergency shelter programs assist women experiencing homelessness to gain stability and move on to permanent housing. PHPW offers four types of emergency shelter programs: 1) a therapeutic senior temporary housing program for 13 women 62 years of age or older; 2) a medical respite program for up to 12 medically vulnerable women operated in coordination with Unity Health Care; 3) temporary shelter program that requires participation in case management; and 4) low barrier shelter program in which case management is strongly encouragedbut not required.

  • Permanent Supportive Housing provides services for 42 women managing one or more of the following: chronic homelessness, mental health-related disabilities, addiction recovery and chronic physical illness or disability

  • Phyllis Wheatley YWCA provides wrap-around support services to 42 formerly homeless residents

Quality Expectations

Practices reflect N Street Village’s vision, mission and values. Interactions are timely, responsive and courteous. Actively engages in problem solving. Seeks resolution of conflicts, shows respect and sensitivity for each person’s individuality and preferences and the cultural/ethnic diversity of the people we serve. Promotes and/or protects each person’s rights, privacy and confidentiality. Works collaboratively with others to accomplish goals/tasks.

Provides support to staff and the people receiving services and in accomplishing personal goals. Demonstrates a commitment to high goals. Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement. Meets productivity standards. Is organized, efficient and effective. Is responsive, flexible, reliable, and dependable. Offers and accepts constructive feedback; encourages and supports others.

Position Summary

The Case Manager provides a variety of services designed to meet the basic needs of clients and assist them in planning to meet their on-going needs to attain self-sufficiency. Works within an-inter-disciplinary team to create and evaluate resident individualized case plans and provide support, information, and referral sources.

Specific Job Duties/Responsibilities

  • Develop and ensure a safe and supportive environment for clients.

  • Coordinate with the Lead Case Manager about appropriate referrals or solutions for challenges related to housing, financial concerns, employment, recovery, mental health

  • Co-facilitate client groups with Lead Case Manager if appropriate

  • Meet with the client bi-weekly for face to face case management services or schedule regular contact meetings as outlined per contract

  • Maintain regular communication with the Lead Case Manager about client successes and challenges

  • Collaborate with partner agencies and other professionals to coordinate client needs and preferred treatment methods

  • Participate in organization-wide meetings and committees, departmental meetings, team meetings and trainings as assigned.

  • Present psychosocial needs, strengths and concerns of clients during supervision, interdisciplinary meetings, and care coordination meetings

  • Create and maintain case notes, including but not limited to legal documentation, assessments, medical reports, referrals, educational, service updates, etc.

  • Provide witness testimony in court appearances for clients for status cases based on mental health concerns

  • Report all serious incidents, allegations, grievances, and sensitive situations to the Program Manager immediately.

  • Complete incident reports as needed.

  • Other duties as assigned

This position is in Low Barrier program. The schedule is Monday, Tuesday, Thursday & Friday 10:00am-600pm and Wednesday 12:00pm-8:00pm

Education and Experience Qualifications

  • A combination of education and experience to include at least 5 years of relevant experience with a focus on one of the following areas: mental health, physical health, addiction, aging, trauma

  • High school diploma, Bachelor’s Degree preferred in Human Services Discipline to include: Psychology, Social Work, Mental Health, Criminal Justice, or a related social service discipline and 2 years experience providing case management services

  • Bachelor’s degree in social work must be licensed at the LSWA level

  • Knowledge of DC social services resources and compliance requirements

Skills and Competencies Required

  • Strong cultural competence, including excellent interactions and communication ability with a diverse population

  • Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution

  • Ability to maintain confidentiality and healthy professional boundaries

  • Ability to multi-task with strong organizational skills

  • Knowledge of Microsoft Word and Excel, and the ability to learn a database system

  • Knowledge of HMIS

  • Ability to work independently

  • Friendly, professional demeanor

ID: 2021-1324

Post End Date: 8/31/2021

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