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Info. Tech Programmer Analyst 12 - Process Analyst

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Info. Tech Programmer Analyst 12 - Process Analyst

Salary

$30.93 - $44.47 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

0801-24-22-55ss

Department

Technology, Management and Budget

Opening Date

04/22/2024

Closing Date

5/6/2024 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

• Description

• Benefits

• Questions

Job Description

Job Description: Senior Level analyst position that also acts as a subject matter expert (SME) and provides experienced level staff with advanced or escalated support for the Client Service Center. This position must be able to function with a minimal amount of direct supervision and requires a high degree of direct contact with client agency program managers and directors as well as Infrastructure Services Management and the Enterprise Project Management Office (EPMO) on major IT projects.

Creating and validating Knowledgebase articles for use by CSC Staff in providing helpdesk support. Working with Infrastructure and Agency Services on IT projects and gathering the necessary information to provide procedural direction for support agents. Work closely with both the Foundational Infrastructure Services group and Michigan Security Operations Center group on ongoing support work and participating with IT Projects which enables us to gather information.

View thePosition Description (https://MCSC.state.mi.us/AgencyPDFs/24-22-55 PD.docx) here.

Knowledge, Skills & Abilities:

Some significant experience/skill in working with Windows 10/11/WUfB, workstation and/or server operating systems and support administration which includes manipulating Active Directory, SCCM packaged object components and workstation virus scanning/detection systems as well as Bitlocker encryption.

Ability to communicate well, both verbally and in writing.

Ability to work as a team member or team leader, ability to be a self-starter.

Knowledge of concepts of computer system detailed network and software structure and support.

Knowledge of Microsoft Operating Systems

Advanced knowledge of Administrative Management Consoles.

Candidates selected for this position must complete the Michigan State Police background check. This extensive background check requires fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.

IT Signing Bonus Language

This position may be eligible for a sign-on bonus up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Classifications for the $2,500 bonus are:

Information Technology Programmer/Analyst

DTMB-Jobs (https://www.michigan.gov/dtmb/0,5552,7-150-71700---,00.html)

Required Education and Experience

Education

Information Technology Programmer/Analyst P11/12

Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

Experience

Information Technology Programmer/Analyst 12

Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11.

Alternate Education and Experience

Information Technology Programmer/Analyst P11 - 12

Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

OR

Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

Additional Requirements and Information

Certain positions may require certification in specific information technology programs.

View the job specification at:http://www.michigan.gov/documents/InformationTechnologyProgrammerAnalyst_12733_7.pdf

Candidates selected for this position must complete the Michigan State Police background check. This extensive background check requires fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Hard copy applications will not be accepted.

If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted)Failure to attach applicable transcripts may result in your application being screened out.

You mustattacha detailed resume to your application (word or pdf). You will also need to attach (word/ pdf)a cover letter describing what strengths and work experience you bring to this position. Failure to do so will result in your application packet being screened out as incomplete.

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

ITPRAN11-12 - Do you possess one of the following? A bachelor's degree or higher with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics. If so, please attach a copy of your official college transcripts. OR An associate's degree or higher with at least 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics; and at least 2 years of experience as an application programmer, computer operator, or information technology technician; or at least two years (4,160 hours) of experience as an Information Technology Student Assistant. If so, please attach a copy of your official college transcripts. OR At least an educational level typically acquired through the completion of high school, and at least 4 years of experience as an application programmer, computer operator, information technology technician, or at least four years (8,320 hours) of experience as an Information Technology Student Assistant.

• Yes

• No

  02

  ITPRANA - Do you possess at least two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11?

• Yes

• No

  03

  How many years of experience do you have in supporting desktop/laptops remotely in a large (35,000+) client-server network environment?

• None

• Less than 1 year

• 1 to 3 years

• 4 to 5 years

• More than 5 years

  04

  How many years of experience do you have in installing, troubleshooting and supporting operating systems and software applications in a MS Windows managed desktop environment?

• None

• Less than 1 year

• 1 to 3 years

• 4 to 5 years

• More than 5 years

  05

  Have you ever been the subject matter expert for RSA/VPN, Virus Remediation, or Encryption software?

• Yes

• No

  06

  Have you ever documented a technical process for other staff to use to do their job?

• Yes

• No

  07

  Do you currently work at the Client Service Center, either as a state employee or as a contractor?

• Yes

• No

  08

  Describe your skills and experience that make you a good candidate for this position.

  09

  You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.

• Yes

• No

  10

  Did you attach your resume and cover letter? Failure to do so may result in disqualification of this position.

• Yes

• No

  Required Question

Agency

State of Michigan

Department

Technology, Management and Budget

Address

DTMB-HR@michigan.gov

Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street

Lansing, Michigan, 48909

Phone

Attn: HR Office

Website

www.michigan.gov/dtmb

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