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Graybar Manager, Branch Operations in Diamond Bar, California

Become part of the excitement.

As a Manager, Branch Operations, you will direct all customer service, administrative, and logistics activities to achieve excellent customer service and branch profitability through the full implementation of our service system, performance management, training, and administrative review. You will manage a complex organization involving multiple facilities in the same market to support sales in excess of $90,000,000.

In this role you will:

  • Provide direction to all front-line customer service, administrative, warehousing, and transportation functions through applicable managers/supervisors to maintain established service standards

  • Review department activities to verify timelines and accuracy

  • Establish performance expectations for all managers/supervisors and for any direct reports and manage performance through coaching, counseling, goal setting, feedback, and performance appraisal process

  • Serve as member of Branch Steering Committee to facilitate resolution of service/rework issues and to ensure the Company is meeting strategic marketing objectives

  • Communicate with Sales Managers to identify customer service requirements; host branch tours when appropriate

  • Involved in resolving local service failures and responsible for taking necessary action to prevent recurrences, through the established nonconformance procedure

  • Assist in expense optimization and control; provide administrative approvals as required by the Company

  • Oversee branch inventory and cycle counts

  • Ensure proper staffing to provide excellent service; participate in new hire orientation; set branch schedules and procedures; monitor safety and associated programs; ensure compliance with Company safety and health procedures and coordinate/implement succession planning for branch

  • Maintain adequate branch security

    What you bring to the table:

  • Minimum 5 years experience required: Most senior level management position at branch level for individual with numerous years of operations experience; prior branch supervisory experience with a strong background in customer service

  • 4 year degree strongly preferred

  • Knowledge of wholesale distribution industry and supply chain management principles

  • Knowledge of continuous improvement processes

  • Knowledge of SAP and Microsoft Office Suite

  • Oral and written communication skills

  • Supervisory and leadership skills with the ability to motivate and influence others

  • Problem solving and conflict resolution skills

  • Organizational and time management skills

  • Ability to effectively train and instruct in both group setting and one-on-one

  • Ability to develop and maintain relationships with customers and suppliers to achieve short and long term goals of branch

  • Ability to effectively present Company services and quality standards to customers

  • Ability to handle customer complaints and mediate customer disputes

    Why should you join Graybar?

    At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

    Apply now and find out what’s next for you.

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled

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Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.