Experience Inc. Jobs

Overview

We are seeking an experienced Senior Operations Manager to lead and manage aviation operations, ensuring efficiency, safety, and regulatory compliance across all facets of the organization. The ideal candidate will have a strong background in aviation operations management, a commitment to continuous improvement, and a strategic mindset. As a key leader, the Senior Operations Manager will oversee multiple departments and ensure that all operational activities align with company goals and industry standards.

Pay: $50,000.00-$55,000.00/yr DOE

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Key Responsibilities:

• Operational Management:

• Oversee daily aviation operations, including ground services, flight operations, and maintenance coordination

• Ensure compliance with all aviation safety regulations (FAA, TSA, OSHA) and company policies

• Develop and implement operational strategies that improve efficiency, safety, and service quality

• Collaborate with other departments (maintenance, flight operations, customer service, etc.) to ensure smooth, integrated operations

• Optimize resource allocation, including personnel, equipment, and budgets to meet operational demands

• Team Leadership & Development:

• Lead and mentor operations teams, ensuring clear communication, training, and professional development opportunities

• Monitor team performance and productivity, addressing any challenges or bottlenecks proactively

• Conduct regular meetings with department heads to review performance, identify issues, and align on priorities

• Safety & Compliance:

• Ensure that all operational activities meet or exceed industry safety standards and regulatory requirements

• Oversee safety audits, emergency drills, and incident response plans to ensure readiness and adherence to protocols

• Stay updated on changes in aviation regulations and adjust operational practices accordingly

• Customer Service & Quality Assurance:

• Work closely with customer service teams to ensure a high level of customer satisfaction throughout operations

• Implement quality assurance programs to consistently improve the passenger experience and operational effectiveness

• Address and resolve operational disruptions or service failures quickly and effectively

Working Environment:

• Location: Primarily based in an office setting, but with frequent visits to operational areas, including airfields, hangars, terminals, and maintenance facilities

• Work Hours: Requires flexibility with working hours, including occasional evenings, weekends, and holidays, to accommodate the 24/7 nature of aviation operations

• Travel: Regular travel may be required to oversee operations at different locations or attend industry events

• Physical Requirements: May involve standing or walking for extended periods while inspecting operational areas or overseeing on-site projects

• Work Pace: Fast-paced and dynamic, requiring quick decision-making and the ability to adapt to unexpected operational challenges or emergencies

• Collaboration: Requires constant communication with cross-functional teams and departments to ensure smooth, cohesive operations

Benefits:

• Competitive salary based on experience and qualifications

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off and holidays

• Professional development and advancement opportunities

REQNUMBER: 101124

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.