Experience Inc. Jobs

Job Description

A automotive company is looking for a Systems Operations Engineer to join their energy division in Warren, MI. The System Operations Engineer will be part of the Energy Product and Customer Care team, responsible for managing the operations of Public Charging product services, which include finding charging stations, charging vehicles, and payment processing. The engineers primary focus will be triaging, tracking, and managing public charging customer support requests from multiple channels to help drive resolution. Proficiency in system operations tools like outage and quality databases, product health performance dashboards, and trouble ticketing systems is required. The engineer will work with a cross-functional group to address customer support issues and create content to train advisors, aiming to reduce resolution time and improve customer satisfaction. The engineer w`l also contribute to customer experience improvement efforts by providing insights to the Public Charging teams and developing and monitoring key performance indicators, using technical expertise to develop analytics-driven solutions to help achieve business goals.

Pay range: 45-54/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Experience in using system operations performance tools such as SQL

Experience with system performance statistical analysis and triage

Business intelligence and data analytics software (e.g. Power BI, or Oracle Business Intelligence Enterprise Edition)

Understand basic architectural elements of connected services, including cloud and mobile ecosystems

Bachelor's degree

Experience from EV industry Public charging experience highly preferred null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.