Experience Inc. Jobs

Description Sales Administrator

Major Job Dimensions:

• Support the Sales Administrator by handling clerical and administrative duties, including data input, submitting requisitions and product requests

• Maintain databases, prepare and send correspondence, , assist in planning and execution of the Family Reunion Planning Seminars, and other necessary support functions.

• Answer calls from families, send out information packets electronically and greet family reunion visitors (walk-ins) to the Visit Detroit offices.

• Execute the service process for family reunion clients including necessary follow-up with status changes, fulfillment of product requests and other support as needed to ensure customer satisfaction.

• Responsible for data entry into the CRM database to ensure accurate account and contact information. Collect contracts from families and send reminders as needed. Send leads to industry partners.

Additional Responsibilities:

• Prepare light correspondence

• Telephone fulfillment

• Assist in copying and scanning

• Provide overall support to the Convention & Meeting Sales Department.

Knowledge, Skills, Abilities and Other Characteristics:

• Ability to communicate and interact effectively over the telephone and in person with tact and patience.

• Maintain dependable, consistent and acceptable attendance based on a 5-day, 40 hours work week.

• Availability to work overtime, before and after standard business hours when required.

• Self-motivated individual with ability to work in a changing environment and independently with limited direction.

• Ability to maintain a positive, courteous and detail oriented work attitude and working relationship with peers, colleagues and customers.

• Skill in organizing, prioritizing and analyzing assignments. Proficiency in basic business math applications and proficiency in word processing, database and spreadsheet programs.

• Working knowledge of the hospitality industry, knowledge of area hotels/motels.

Minimum Qualifications:

• Associate’s degree or equivalent combination of formal education and work experience.

• Four years’ experience working in clerical support position.

• Ability to clearly express complex thoughts, ideas and concepts in oral and written English.

• Ability to perform essential functions that typically involve reading text on a video display monitor and using a keyboard for extended periods of time.

Preferred Qualifications:

• Bachelor’s degree

• Two years working experience in the Travel/Tourism/Hospitality industry

• 5 years’ experience working in clerical support position. Requirements Business sales, Data Entry

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