Job Information
LHC Group Regional Home Health Quality Patient Experience C in Detroit, Michigan
Summary
The Regional Home Health Quality & Patient Experience Coordinator reports to the Regional Home Health Quality & Patient Experience Manager and is responsible for facilitating overall agency survey readiness and quality outcomes. This role with oversee our IL territory
Responsibilities
Performs on-site survey readiness assessments for each assigned provider using designated protocols and tools. Assist the agency leadership in developing effective actions to mitigate quality related findings readinessassessments. Assist the agencies during state and Joint Commission surveys by facilitating continued survey readiness,remaining available during survey, assisting in the development of the required action plan, and monitors followthrough with actions plans|Evidence of Standards Compliance (ESC)|Measures of Success (MOS). Maintains current knowledge of regulations affecting the agency and acts as a resource to agency leadershipregarding Conditions of Participation, State Minimal Standards, Joint Commission, OSHA requirements. Serves as an agency resource regarding quality and performance improvement activities and regulatoryrequirements. Provides face-to-face exit conferences with Branch Manager or designee after each site visit to communicatefindings and discuss plans of improvement. Monitors internal quality reviews|chart audit results and provides feedback on effective action plan development toimprove results. Periodically performs inter-rater reliability audits on internal quality reviews|chart audits performed by agencyleaders Reviews and monitors Home Health Compare outcome and process measures and assist agency leadership inprioritizing performance improvement activities. Submits provider summary report of on-site activities and recommendations after each visit. Submits monthly report to PI Manager Reviews quarterly Quality and Performance Improvement Executive Summary Reports, which includes ananalysis of data and specific actions taken to mitigate, and provides appropriate guidance to agency leaders toensure adequacy. Regularly communicates progress and concerns with the respective State Director and PI Manager. Adequately prepares for and actively participates in quality review calls with Manager. Performs other assigned duties timely and adequately.
Education and Experience
3 years healthcare experience, preferably home care and /or healthcare quality related experience Current Driver's License and vehicle insurance, and access to a dependable vehicle. Understanding of CMS Conditions of Participation, Joint Commission Standards and state licensing standards Effective written and verbal communication skills Good interpersonal skills Fiscal responsibility and accountability Proficient computer skills with knowledge of Microsoft Word and Excel Goal-oriented and ability to affect change
Company Overview LHC Group Inc Home Office a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
Equal Opportunity Employer - vets, disability.