Job Information
City of Detroit Rapid Shelter Exit Program Manager (TASS) in Detroit, Michigan
Rapid Shelter Exit Program Manager (TASS)
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Rapid Shelter Exit Program Manager (TASS)
Salary
$49,982.40 - $99,985.60 Annually
Location
CAYMC, MI
Job Type
Temporary Special Service Staff
Job Number
202401HRD929107MH
Department
Housing & Revitalization
Opening Date
09/10/2024
Bargaining Unit
9000-Non Union Salary Regular Service General
Description
Benefits
Questions
Description
The Rapid Shelter Exit Program Manager is an advanced level professional within the Housing and Revitalization Department’s (HRD) Detroit Housing Services Office that requires nominal direction and supervision. The Detroit Housing Services Office looks to address city-wide housing insecurity with preventative, responsive and broadly available measures. The Housing Services Office is structured to meet a broad range of housing needs faced by residents, through an internal continuum of services – as a participant’s housing needs change, so does the type of services available to them within the program.
The Rapid Shelter Exit Program Manager primarily serves to oversee a team of housing navigators who use an internal database of available housing options to successfully facilitate relocation for those that have entered the program with relocation case management needs.
The Rapid Shelter Exit Program Manager will ensure that each Shelter Navigation Case Manager within the program maintains a caseload of up 50 or more households, with the expectation to identify and secure permanent housing within 90 days. Relocation assistance in the form of application support, security deposit, rent forward, moving, storage and/or basic furniture costs are eligible expenses which must be tracked and approved by the Manager. Duties include addressing housing escalations, de-escalating difficult clients or cases, solving for service bottlenecks within the program, supervision of case managers including weekly 1:1 meetings and leading daily team huddles, expenditure approvals, metrics tracking, and other duties as assigned.
Examples of Duties
MAJOR DUTIES AND RESPONSIBILITIES
• Approve and track program expenditures.
• Advocate with landlords and voucher agencies to secure permanent housing.
• Identify and address other household barriers to permanent housing.
• Ensure Shelter Navigation Case Managers maintain regular and documented contact with residents facing housing displacement, describing case management progress to program management on a weekly basis.
• Support Shelter Navigation Case Managers in creating housing case management plans based on the results of a household needs assessment, and maintain that plan by executing key objectives with and for the resident over the course of 90 days.
• Review performance and create work plans for staff, providing adequate training and tools for them to accomplish their agreed upon goals, and create Performance Improvement Plans as needed to address performance issues among staff.
• Lead and train around a working knowledge of relevant social services systems and agencies to ensure client access to appropriate services.
• Lead, manage and hold accountable the Shelter Navigation Case Managers assigned to a geographical or strategic area over which the Supervisor is assigned.
• Analyze and evaluate, on a quantitative or qualitative basis, the effectiveness of program operations in meeting established goals and objectives.
• Utilize data collection and analysis techniques to evaluate individual programs; submit oral and written reports to management personnel for their consideration and decision-making.
• Attend meetings of other governmental agencies, businesses, and community groups as assigned and summarize discussion and action items; draft responses to requests for information.
• Hire staff to fill vacancies, provide for adequate training, and issue discipline as needed.
• Provide guidance and support to staff on complex issues.
• Responsible for ensuring the integrity of pipeline data collection.
• Create, modify, and manage the division of labor and workflows for the division.
• Partner with other internal HRD division staff on emergency shelter coordination and problem solving
• Network and develop relationships with emergency shelter leadership and frontline staff to ensure streamlined services
• Utilize HMIS data for client level information and oversee proper data entry for all team members
• Performs special projects and other duties as assigned.
Mastery of the concepts, principles, and practices of maintaining and managing division-specific business applications, information systems, relational databases, and other related applications sufficient to do advanced level work such as:
Principles, practices and techniques of program development, implementation, and evaluation
Principles and standards of relational database management concepts.
Formal project management processes, resource management, risk management, scope, and change request management, schedule management, communication plans and internal controls, and quality management.
Prior experience managing staff members.
Ability to work with people in crisis and conflict, including those facing and experiencing homelessness, financial challenges, mental illness and/or chemical dependency.
Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
Ability to communicate clearly and professionally verbally and in writing.
Demonstrated ability to work effectively and productively with others (including supervisors, colleagues, volunteers, clients and vendors).
Regular and reliable attendance.
Ability to maintain the confidentiality of clients as well as client information and records.
Demonstrated ability to work effectively under stressful conditions.
Understand and maintain professional ethics and boundaries.
Ability to adapt to change.
Proven ability to work in collaborative team environment.
Strong creative and independent thinking skills that will lead to individualized action plans.
Good working relationships with internal and external customers.
Proficient in Microsoft Word and Excel.
Working knowledge of organizational development issues.
Skill in:
Identifying, synthesizing, and evaluating program related issues and assignments, consolidating information from a variety of sources, and selecting appropriate analytical approaches.
Assessing customer requirements, analyzing business processes and data, evaluating possible solutions, and presenting recommendations to stakeholders and higher-grade personnel.
Identifying key performance indicators and reliable ways to collect data related to such.
Providing direction and guidance to project teams in a collaborative manner.
Negotiating challenging situations with both internal and external stakeholders.
The use of relational and distributed database technology.
Analyzing and displaying data to support recommendations for improving applications and processes, advise on system / business application updates, and develop requirements for new systems.
Utilizing case management software.
Tracking data and maintaining individual case management metrics.
Presenting precise information (orally, written, and/or using PowerPoint or Word) to a variety of audiences.
Use of Smartsheet.
Presenting concise financial and operational information (orally, written, and/or using PowerPoint or Word) to a variety of audiences.
Use of Microsoft Office (i.e. Word, Excel, Access, PowerPoint, and / or other office suite software packages).
Use of Excel (e.g. Pivot Tables, Vlookup, Hlookup, charts, tables, and / or other related software packages) functionality.
Communicating in writing clearly and effectively, demonstrate this skill by rendering technical details and reports in a form readily understandable to management and the public.
Understanding written sentences and paragraphs in work related documents.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Talking to others to convey information effectively.
Establishing and maintaining good working relationship with other City employees and the public.
Ability to:
Collect, quickly interpret, and analyze complex information from a variety of sources, apply criteria, draw conclusions and develop recommendations, guidelines, and policies.
Utilize process analysis techniques to identify opportunities for process and/or technology improvements.
Read, interpret, and effectively analyze professional and technical reports.
Choose the right technical methods or approaches to solve an IT-related problems.
Communicate information and ideas clearly and effectively both orally and in writing so they can be understood.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Work tactfully and effectively with employees, supervisors and managers, elected and appointed officials, and senior staff in assigned Departments and Agencies.
Take initiative to acquire additional knowledge and education to remain current in field.
Work as part of a team.
Minimum Qualifications
• Bachelor’s degree in city planning, environmental studies, sustainability, public policy, or related field; or minimum of four+ years of lived experience in advancing community-based environmental projects.
• Strong project management skills, with the ability to coordinate complex initiatives and ensure timely delivery of outcomes.
• Exceptional interpersonal skills, demonstrated through the ability to build effective relationships with individuals from diverse backgrounds.
• Experience working with Detroit residents and community groups.
• Excellent oral and written communication skills, with experience in group facilitation, problem-solving, and conflict resolution.
• Experience managing interagency collaborations and navigating bureaucratic processes.
• Self-starter, with a strong work ethic, who is flexible and open to change and able to work in a group or independently.
Supplemental Information
Evaluation Plan
Interview: 70%
Evaluation of Training, Experience & Personal Qualifications: 30%
Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
Veteran Points: 0 – 15 points
Detroit Residency Credit: 15 point
Medical Plan Offering for Administrative Special Services Employees
The City of Detroit is pleased to continue to provide a medical plan option to our Administrative Special Services Employees for the 2020 plan year. This plan is provided by Blue Care Network of Michigan and utilizes their PCP Focus Network. This plan provides you with the opportunity to receive an enhanced level of benefits and pay less out of your paycheck for your medical plan. There are two important requirements that you should consider and understand if you should decide to enroll in this plan. You will have to choose a primary care physician that serves within the PCP Focus network. This primary care physician coordinates your care. The network includes over 22,000 Primary Care Physicians. There are also Wellness Requirements that you (the subscriber) must meet in order to remain in the enhanced level of benefit.
Administrative Special Services Staff (Exempt) are eligible for the following benefits:
CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year.
VACATION – Granted (1) day per pay period, not to exceed 20 days per fiscal year
PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday
MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.
WORKERS COMPENSATION – Covered by applicable laws.
UNEMPLOYMENT COMPENSATION - Covered by applicable laws.
HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.
This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.
Administrative Special Services Staff (Non-Exempt) are eligible for the following benefits:
CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) Day per month, not to exceed (12) days per year.
VACATION – Granted on the following basis:
Terms of Service Vacation leave Earned
Less than 6 months None
After 6 months & (1000 work hours)5 days
After 1 year An additional 5 days
2-5 years 10 days
6-7 years 11 days
8-9 years 12 days
10-12 years 13 days
15- years15- years
PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday
OVERTIME - Granted on same basis as regular employees.
MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.
WORKERS COMPENSATION – Covered by applicable laws.
UNEMPLOYMENT COMPENSATION - Covered by applicable laws.
HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium; no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.
This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.
01
Please describe how you have collaborated with social service providers and community resources around shared goals and outcomes in the past.
02
Please describe your experience leading and managing case management and/or direct service staff.
Required Question
Agency
City of Detroit
Address
Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226
Website
http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job
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