Job Information
Ser Metro-Detroit Program Support in Detroit, Michigan
*JOB TITLE: *Program Support
*DEPARTMENT: *SER YouthBuild Learning Academy (SER Metro Charter School)
DBA: SER Learning Academy
*DIVISION: *Youth Services
*LOCATION: *Samaritan Center - 5555 Conner St, Detroit, MI 48213 (East)
REPORTS TO: *Assistant Principal *
*FLSA STATUS: *Non-Exempt/Hourly
CLASSIFICATION: *Full-Time Regular *
*APPROVED DATE: *6/25/2024
* *
*JOB SUMMARY: *Under supervision of the Assistant Principal, will be responsible for assisting with school administration, intake and clerical work.
*About SER YOUTHBUILD Learning Academy: *SYLA is a charter high school for youth ages 14-21. Its model combines classroom instruction by a certified teacher with enabling students to learn a trade while in school, providing learners with the knowledge, skills, and self-discipline necessary to become successful citizens in a global society. At SYLA you will be part of a team that believes in this mission and makes real impact in young people's lives.
* *
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assist with student intake, data collection and documentation of student records.
- Responsible for data entry, filing, copying and scheduling of intakes for students.
- Provides general administrative support such as filing, typing documents and organizing information.
- Assist with customer interactions and follow-up calls for school enrollees.
- Support school administrators and teachers with necessary clerical responsibilities.
- Work closely with the facility management team on record compilation for annual inspections
- Participates in the collection and preparation of data relative to the work of the department.
- Shows interest and concern for all youth services customers, treating them with respect and care.
- Consistently displays the highest ethical and professional behavior and standards when working with students, parents, and school personnel.
- Notifies immediately appropriate personnel and agencies when there is evidence of substance abuse, child abuse, child neglect, severe medical or social conditions, potential suicide or students appearing to be under the influence of alcohol or controlled substances.
- Attends required meetings and trainings as required by School Administration, SER Management or School Board.
- Contributes to the team effort by performing other duties as assigned.
* *
*SUPERVISORY RESPONSIBILITIES: *None
* *
JOB QUALIFICATIONS:
High School Diploma or GED equivalent is preferred.
One to two years' experience in a customer service environment.
Computer skills necessary to utilize word processing and spreadsheet software applications.
Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies.
Excellent organizational, written and verbal communication skills.
Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail and dealing with multiple individuals from diverse backgrounds and varying levels of need.
Physical ability to sit at a computer for extended periods of time.
Must be detail oriented with the ability to prioritize multiple tasks as well as possess excellent organizational and time management skills.
Ability to interact with students, parents and staff in a positive and productive manner.
Proficiency in Microsoft Office applications (Wo