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R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The IT Infrastructure Engineer, in conjunction with the Senior Security Engineer, also maintains the security of various security software and devices, such as VPNs, intrusion detection and prevention systems, data loss prevention tools, antivirus software, etc.

Duties and Responsibilities

• Excellent analytical, communication and customer service skills required.

• Maintain Windows servers in both on-premise and cloud environments, with a goal of reducing our Windows Server footprint.

• Help maintain maximum availability of computing services, including file services, print services.

• Maintain all network and security infrastructure, including firewalls, VPN, switches.

• Work with several software development teams to maintain their services, meet compliance and availability goals, and plan for future expansion.

• Maintain monitoring services, log management and aggregation services for all server and network devices.

• Maintain a distributed storage infrastructure, including fiber channel and iSCSI NAS devices.

• Maintain and update documentation for all systems.

• Provide system administration support to a small number of servers.

• Providing client facing onsite deskside support. in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.

• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.

• General knowledge of computer hardware and software including basic knowledge of Microsoft applications,

• Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, 2FA, VPN. Microsoft Teams.

• Mobile device management experience, IOS, Android

• Ensures customer satisfaction throughout the service delivery transaction.

• Provides software, hardware installation and support for desktops and laptops.

• On-site field desktop support to customers

• Installs, maintains, troubleshoots and repairs PCs, associated software, network peripherals.

• Provide support for Vendor related and non-third party supported software including installation, licensing and in-depth troubleshooting.

• Support lab devices which may have older operating systems and are not supported by third party vendors.

• Performs DT (Digital Technology) new hire onboarding activities (Login assistance, software installation etc.)

• Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.

• Computer building background experience preferred. A+ certification, Specific Manufacturers certifications and/or training as required. i.e. Dell, Microsoft, COMPTIA, and Network Plus.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

• Comprehensive Medical, Dental, Vision & RX Coverage

• Paid Time Off, Volunteer Time & Holidays

• 401K with Company Match

• Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

• Tuition Reimbursement

• Parental Leave

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.

Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other.

Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”