Experience Inc. Jobs

Description

Join Spire Hospitality in helping create unforgettable guest experiences. We are Redefining Hospitality with A Focus on People, Passion, and Purpose. If you are inSPIREd by building memorable experiences, have a passion for providing excellence in the things you do, and enjoy focusing on these strengths to foster long-lasting relationships, Join Us; a new journey awaits! This role will provide outstanding Guest Services within our Housekeeping TEAM, responsible for maintaining the appearance and cleanliness of the hotel. When you join SPIRE, we ensure that you receive the support, tools, and resources for your success as well as the opportunities you need to grow as an individual and excel in your hospitality career. Role and Responsibilities: A Housekeeping House Attendant is primarily responsible for being empowered to meet and maintain guest satisfaction by ensuring guests feel they have arrived at their home away from home from the moment they exit the guest elevators, providing a feeling of relief and comfort. Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests of items such as an iron, assistance, directions, or other amenities or information to ensure overall satisfaction and repeat business. Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels. All team members are responsible for turning in all items found to the hotel's Lost & Found Department immediately. Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency. All public areas' appeal will reflect your passion for service; this will be achieved by using company-approved cleaning agents while adhering to cleaning procedures and instructions for use. Follow all policy, procedures, and service standards and maintain proper use and cleanliness of all housekeeping equipment and closets/storage areas, report supply levels, and any non-functioning equipment to the HSK management team. Clean guest floor corridors, foyers, stairwells, public vending areas, other areas as assigned. Stock linen closets with amenities and supplies for Housekeeper Room Attendants. Remove soiled linens and trash from guest floor corridors and carts as Housekeepers are cleaning guestrooms or may be required to assist Housekeepers with removing said items during high occupancy turnover. Cleaning includes vacuuming, sweeping, and mopping floors, remove spots from walls and doors, dust and polish mirrors, room numbers on guestroom doors and elevator doors. Conduct deep cleaning activities within the guestrooms in conjunction with preventative maintenance tasks. Flip mattresses, move furniture as assigned, or assists Carpet Cleaner with removal during carpet cleaning. Use a daily checklist to complete projects. Provide instruction and guidance for guest's and team member's safety in fire or other emergencies. Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department. Other duties as assigned. Specific Job Knowledge and Skills: The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation. Ability to learn and apply hazardous chemical training standards during new hire introductory period including chemical cleaning agents, operation of various industrial equipment, understand information such as safety labels and instructions. Ability to extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces. Ability to lift bedspreads weighing a maximum of 40lbs. Ability to lift, carry, push, or pull heavy loads and stand for extended periods. May require lifting boxes (toilet paper, paper towe