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The Coordinator of Laboratory Services Quality System Division is responsible for planning continuous improvement initiatives [PDCA and Kaizen] facilitating quality meetings and facilitating the use of process improvement tools for the Pathology Product Line and its customers.

This role oversees more than eight major quality management systems that support quality improvement, lean education to over 700 pathology staff members at more than 30 locations, accreditation including conducting internal CAP LAP and ISO 15189 accreditation audits, safety, nonconformance records and remediation efforts.

• Accreditation: Ensuring regulatory compliance, maintaining a robust Quality Management System (QMS), preparing for and undergoing accreditation inspections for Pathology Product Line, recording and retaining accurate documentation, and engaging in continuous improvement activities.

• Quality: Serving as a Subject Matter Expert in Lean fundamentals, planning, and leading Kaizen events, managing nonconformance systems, preparing quality reports, and facilitating quality events and process improvement initiatives[A3, Kaizen, Daily Mgmt].

• Safety: Maintaining a safe working environment, ensuring compliance with safety regulations[CAP, ISO, OSHA], identifying and mitigating risks, engaging in continuous improvement activities, and keeping accurate safety-related documentation.

• Education: Developing and delivering training on Lean tools, accreditation standards, and safety procedures to ensure staff are knowledgeable and competent. Plan training events, prepare presentations and educational materials to train at four 2- day live Lean Silver training sessions each year.

  GENERAL SUMMARY:

  Reporting to Laboratory Director or Manager, coordinates daily operation of large

  or technically complex laboratory areas. Coordinates specimen processing,

  testing, and reporting to ensure standard work methods and consistent quality.

  Oversees employee assignments, competency, and record keeping. Leads daily

  management of quality and deviation management. Coordinates technical

  projects such as instrument evaluation and method validation.

  PRINCIPLE DUTIES AND RESPONSIBILITIES:

  1. Coordinates daily operations of the laboratory including scheduling

  employees and daily work assignments across large or technically

  complex sections of the lab. Ensures appropriate specimen accessioning,

  testing, and reporting to meet service standards.

  2. Assists other laboratory staff and leaders to meet or exceed customer

  expectations. This often involves the use of quality management

  techniques to gather data and improve processes.

  3. Compiles and maintains employee records including attendance, work

  assignments, performance records, proficiency testing, and competency

  records as required by accrediting agencies.

  4. Coordinates activities and maintains records of preventive maintenance

  programs.

  5. Coordinates the validation of new methods, instruments and software as

  required.

  EDUCATION/EXPERIENCE REQUIRED:

  1. Minimum of an accredited Bachelor's Degree Program in chemical, physical

  or biologic science, medical technology or clinical laboratory science required

  2. Requires a demonstrated record of three to five years of progressive

  responsibility

  3. Demonstrated leadership skills, technical proficiency and theoretical

  knowledge sufficient to perform laboratory functions and to coordinate the

  quality and volume of work

  4. Certification at the technologist level from a nationally recognized national agency

  such as, ASCP, NCA, ASM, AABB, ACS or HEW is preferred

  5. Working knowledge of statistics, basic computer software and laboratory

  methodologies. Working knowledge of Microsoft Word, Excel, and PowerPoint

  6. Near Acuity: Ability to see clearly at 20 inches or less

  7. Depth Perception: Ability to judge distance and space relationships

  8. Accommodation: Ability to adjust vision to bring objects into focus

  9. Color Vision: Ability to distinguish and identify colors necessary to perform

  job duties

  CERTIFICATIONS/LICENSURES REQUIRED:

• Certification at the technologist level from a nationally recognized national agency such

  as, ASCP, NCA, ASM, AABB, ACS or HEW is preferred

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus

• Department: Administration-Pathology

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.