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MGM Resorts International Assistant Shift Manager, Cage - Full-Time (Detroit) in Detroit, Michigan

PRIMARY PURPOSE:

It is the responsibility of the Assistant Shift Manager, Cage to oversee the activity of Casino Cage operations, including protecting the company's assets and controlling activity of the Casino Cage personnel while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Statement.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Manages the Cage Operations team to include efficient staffing, team member development and training, performance management and policy enforcement.

  • Advises senior management of major cage exceptions.

  • Assists in the development of Cage Cashier training programs.

  • Develops and conducts ongoing Title 31 training in all applicable areas and ensures compliance by all team members.

  • Oversees complete operations of the casino.

  • Monitors all operational areas for efficiency and effectiveness. Makes recommendations for automation, where possible.

  • Escalates issues of potential importance to the attention of the Director of Cage Operations, Cage/Credit Manager, Shift Manager or the CFO, to include but not limited to; staffing, challenging team member relations issues, procedural violations, regulatory violations, and operational or guest relations breakdowns.

  • Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

  • Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.

  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

  • Perform other job-related duties as requested.

Location:

Detroit, Michigan

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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