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Secur-Serv, a division of Scantron Corporation, is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. 

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.   This is a hybrid position, looking for qualified candidates in the Detroit, MI and surrounding areas.

Why Scantron?

Join Scantron because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact

• We have a generous benefits package for our full-time employees, which includes a EPO medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.  

• Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.  

• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.  

• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.  

POSITION SUMMARY

Reporting to our Director of Customer Success, Client Relationship Managers will partner with leaders within each of the assigned SMB and Midmarket named accounts to identify and overcome challenges and bottlenecks in the customer’s processes and align them to the appropriate solutions. With a technical mindset and passion for problem solving, this position works alongside our managed services teams to drive outcomes and deliver results that go beyond KPI's.

ESSENTIAL RESPONSIBILITIES

• Conduct needs analysis to gain a greater understanding of the client, their business, their goals, and what success looks like for them

• Conduct business reviews to ensure the client understands the status of the account and is satisfied with their products and services

• Proactively identifies risk and opportunities within each account: developing, iterating, and executing on action plans to minimize churn and increase ARR

• Aligns client challenges with the appropriate Secure-Serv solutions and managed services, taking ownership of the sales cycle and regularly achieving and exceeding quotas

• Collaborate with internal teams (e.g. sales, engineers, management) to address customers’ needs.

• Build long-term relationships with clients and key personnel within each assigned MM/SMB account. (Some Travel Required)

• Manages complex relationships to ensure ROI is attained

• Present, promote, and sell products/services to your client base - including basic concept ideas of how products and services help your clients' needs 

• Become a business partner by understanding the client’s goals/concerns and how our products and services can address our client’s needs

• Ability to escalate, drive resolution, and take ownership on areas of concern as raised by clients 

• Participate in sales training and sales meetings as necessary

• Creates enthusiastic promoters for Secur-Serv referrals

• Other duties as assigned.

REQUIREMENTS

• Bachelor’s degree from a four-year college or university; or minimum 4 years related experience and/or training; or equivalent combination of education and experience

• ITIL Foundation V3 and above

• Minimum 3+ years in a managed services organization

• Prior account management experience

• Strong communication and interpersonal skills and an ability to build and maintain relationships with clients

• Must be self-motivated, flexible, and able to manage numerous accounts

• Strong business acumen

• Active listening and strategic thinking skills

• Enthusiastic, passionate, and positive

• Successful sales experience in the technology industry

• Proficient in Microsoft Office with an aptitude to learn systems

• Aggressive self-starter Strategic thinker

• Current Driver’s License and a willingness to travel to meet with clients

   

  PREFERRED SKILLS/EXPERIENCE

• Knowledge of Hubspot is a plus

• The ideal candidate is experienced in day-to-day management of a defined book of accounts, including new customer onboarding and feature adoption, contract expansions and renewal negotiations. The ideal Client Relationship Manager will be an expert at developing relationships to understand customer needs, setting mutual action plans, and delivering on project goals. They are confident and excited about holding a quota carrying role and have a proven track record of exceeding revenue growth in a fast-paced environment.

  WE ARE AN EQUAL OPPORTUNITY EMPLOYER. 

   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

  Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Scantron.com or calling 402.697.3039. 

  EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. 

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