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This is a remote position, available to work from anywhere in the US. This role also requires an active P&C license.

About us

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help individuals evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. Our team is growing, and we are looking for a "people person" who is passionate about helping others. If you like learning new skills and tackling challenges, this is the right fit for you. The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us maintain strong relationships with our customers.

In this role, you will:

• Work in a virtual call center environment.

• Handle calls for new/existing customers providing sales & service support.

• Provide sales support, which includes rating policies and entering policy information into database.

• Perform proactive outbound phone calls to new/existing customers including renewal reviews and new business call outs.

• Maintain and grow relationships with existing customers.

• Identify insurance gaps and needs of customers and make suggestions as appropriate.

• Manage email queue from customers and carriers to perform tasks within department SLA guidelines.

• Process endorsement requests for personal lines insurance policies; secure pricing from carrier if needed.

• Manage account documentation; send documentation to customer and follow up to ensure it was received and submitted to the carrier.

• Maintain follow-up system with insurance carriers to ensure requests are processed timely.

• Furnish underwriters with additional information as requested.

• Issue certificates of insurance and evidence of property forms to clients and clients' representatives upon request.

• Process lost policy release forms; transmit correspondence to insureds and carriers.

• Perform other specific duties and projects as assigned by management.

• May provide sales support, which includes rating policies and entering policy information into database.

• Pursue a program for personal and professional development

• An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

What you offer us:

• 1-3 years insurance experience preferred.

• Personal Lines Insurance License required.

• Well organized with an aptitude for details.

• Strong written and oral communication skills.

• Understand and analyze insurance coverage’s, forms, and policies.

• Work day will be scheduled between 7 am and 8 pm central time (additional time as needed).

• Proficiency in MS Office.

• Required Travel: No Travel Required.

• Required Education: High school or equivalent.

#LI-JP

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.