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Mediacom Network Specialist I in Des Moines, United States

Network Specialist I

Location Des Moines, IA Field Operations Group

Working Hours Sunday-thursday 10:00 p.m. to 7:00 a.m.

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General Responsibilities:

Responsible for monitoring the NOC and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures.Specific Responsibilities:

• Troubleshoot and monitor activity throughout the network.

• Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.

• Interact with departments to address issues identified within the network.

• Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.

• Additional duties as assigned.

Preferred Experience/Skills:

• Two year college degree in networking or a related field recommended.

• Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV/Broadband/Telecommunications experience required.

• Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant.

• Working knowledge of Cisco Technologies.

• Working knowledge of DWDM and SONET.

• Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus.

• Excellent troubleshooting skills.

• Good decision-making skills.

• Ability to work under stress.

• Ability to follow detailed procedures.

• Ability to work within a team environment.

• Excellent written and verbal communication and interpersonal skills.

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