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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Service Design Analyst ensures that the service strategy is created to achieve the documented customer business requirements leaning on a deep understanding of Lumen and products and services including the complete product portfolio, sales and ordering systems, and technical solution design. They are accountable to perform the function of design coordinator while maintaining a single point of coordination and control for all activities and processes within this stage of the services lifecycle.

Location

The Professional in this role should reside in the continental USA within the Central time Zone and be willing to travel when required for business-critical client and internal meetings.

The Main Responsibilities

• Design the functional aspects of the service strategy in support of the chosen infrastructure, application, and data management environments in alignment with Lumen’s operating model principles.

• Work closely with customers, account teams, pursuit team members, delivery and support teams, and peers to define operating and service levels required to meet business requirements and to ensure the solution is serviceable.

• Lead services design scoping sessions with the customer and peer Lumen teams including account team stakeholders.

• Enhance existing Lumen service component designs to complement the new service.

• Coordinate, validate, and rationalize development of services costs for delivering governance, plan, design, and implementation activities from all delivery organizations (i.e. all technology organizations, partners, and geographies).

• Ensure appropriate margin is added by Business Development Managers and Offer Management, aligning with organizational standards.

• Oversee the service design process from research and concept development to prototyping and evaluation including identifying when Service Validation is required.

• Produce and review all service definitions, delivery terms and conditions, SLA’s, and assumptions (for all delivery organizations including partners) for inclusion in the Statement of Work (SOW) or similar artifact.

• Collaborate and review language for service descriptions, delivery terms and conditions, SLA’s, assumptions, and solution performance for insertion into the associated SOW or similar artifact.

• Ensure all contractual terms for providing third-party service provisions includes the appropriate operational vendor management model and service governance paperwork.

• Coordinate with Service Transition leader to ensure the Service Design is included in Service Transition plans, helping to ensure a successful hand-off to day 2 operational support.

• Represent the complete Lumen Product portfolio including UCC, Network, DIA, MPLS, SASE, SDWAN, Security, Cloud Services, and M&P including AMS, TAIM, TMNS, IMS, NCIS

• Support account teams, Solution Center, and Offer Management with Lumen sales and ordering processes, quoting systems, etc. from quote to cash including Scenario Manager, submitting order to SWIFT, validation of complete orders in Flightdeck, and other back-end systems, etc.

• Understand and support the sales tea on solution technical design, service delivery, and general operational support models

What We Look For in a Candidate

• Eight years minimum in a managed services, operations, networking, communications, program or project management, or other technical role.

• Bachelor’s degree in related field of study or equivalent years of experience. Advanced Degree is a plus.

• Moderate to Advanced technical knowledge across Global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.

• Business acumen to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.

• Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments.

• Comfortable working in both a direct and matrixed operating structure with minimal oversight

• Excellent verbal, and written communication skills. 

• Executive presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. The Base Salary Ranges listed do not include other incentives that may be possible with this role.

Location Based Pay Ranges

$94,420-$125,890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99,390-$165,640 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104,360-$173,930 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$138,600-$182,220 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335120

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

94420

Salary Max :

182220

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

09/20/2024