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We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings:

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What success looks like in this role:

Currently seeking Datacenter Technicians to support the deployment and the maintenance of servers, network devices and PC-related devices under the specific instructions provided by the support team. The ideal candidate for this role balances technical skills, attention-to-detail, and a challenge-driven attitude to resolve technical issues for sustaining and deployment activities. Technician can work unsupervised with minimal direction from management, and will also contribute in creating knowledge library, e.g. Knowledge Base Articles, SOP etc. Additionally, the tech will assist with new product introduction activities related to field services.

Day to Day Work

• This position requires an on-site presence in the datacenter environment.
• Provide technical support to client which will include break-fix support for new rack deployment
• Incident management support for sustained operations
• Project related support
• Any datacenter related Smarthands activity as directed by the client (replacing a network device, configuring a network device or a server, performing a power cycle, performing patch management / cabling etc.)
• Participate in failure analysis within the datacenter environment as directed by the client's engineering team
• Provide logistical support for Asset Management, DC Floor Plan Audit etc.
• Provide technical guidance to junior members of the local support team.
• Provide timely and detailed feedback to management on any service issues impacting SLAs with the client.
• Follow guidance and work closely with local, regional or global client leadership and the Unisys management team for response to any client related communication and escalation(s).
• Be an outstanding client-facing representative of Unisys at all times
• Ensures customer satisfaction throughout the service delivery transaction.

Technical and Behavioral Skills

• High school diploma or GED required
• Background investigation and drug screen required
• Bachelor's Degree in a computer-related field preferred (computer science, electrical engineering, telecommunications, or related discipline) or 3 plus years of equivalent experience.
• Server hardware knowledge with understanding of all component and system type failures.
• Ability to troubleshoot and repair enterprise-level software and hardware issues. Excellent problem solving skills where problems may be complex or hard to diagnose.
• Knowledge in software and firmware tools of various Server OEMs
• Familiarity with Linux and Windows scripting is preferred
• Familiarity with deployment technologies such as WDS, PXE, DHCP and FTP.
• Working knowledge of Windows Server OS and WinPE OS administration and Apple OS.
• Working knowledge of Linux PXE services.
• Experienced in controlled experiments in support of the customer's team to determine root cause
• Demonstrate strong ownership, self-motivation
• Ability to work autonomou ly and within a team environment
• Ability to work successfully with geographically dispersed teams, customers and vendors.
• Attention to detail and accuracy in investigation of issues
• Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers. Maintains a high degree of professionalism in actions, demeanor and dress.
• Ability to work flexible hours as scheduled after-hours events may occur (route install or swap)
• Ability to regularly lift and move server systems that weigh up to 70 pounds
• A+, Server+ and MCP/MCSE certifications or equivalent are highly desired

Shift will be Wednesday - Saturday! Only a four day work week.

You will be successful in this role if you have:

*High school degree required

• 6 months to 1-year hands on technical experience

• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. *Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.

*A+ certification a plus

• Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS

• Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS

• Troubleshooting software and hardware problems * Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.

• Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals

• Knowledge of client specific internal procedures and service delivery requirements

• Excellent analytical and client communication skills

• Client and/or governmental clearance may be required

*Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix

*Police or criminal background verification may be required

A term/condition of employment and in order to be considered for the advertised role, proof of vaccination will be required at start date.

Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity