Experience Inc. Jobs

Description:

-Looking for an Infrastructure Engineer-Jr., but this will be more of a customer service position with IT support. -Looking for someone with an understanding of organization, communication, customer service. -This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate. -Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information. -In house training on Principal systems and business knowledge will be provided. -Training turnaround is 4 months. -Soft skills important here. Call Center or Customer Service experience in their background is a plus. -Need someone with a 4-year degree -Call numbers will depend on the day, could be 15-30-some days will be busier than others. -$63,400 conversion salary if worker is converted to FTE. A panel of leaders for this team include (Steven Ringhofer, Amanda Leopard, Steven Kirkpatrick, Colin Scott and Levi Miller. Levi and 1 of the additional people for the interviews Rd1. Rd2 interviews will include Kate Gassmann and John Peters. They are looking for a candidate to assist with the current hardware refresh project and assisting with phone support. Along with looking for a candidate with a high ceiling. Day to Day: - They could be assisting with the roll out of new equipment (imaging, software installation, handling the migrations) or they could be answering business partner’s technical calls, emails, IM’s, etc. - Technologies or systems that will utilized : Windows Operating System, Microsoft Office, PFG proprietary software, Mobile Devices, Laptop/Desktop/iPad, Citrix Receiver/XenDesktop/XenApp, Cisco networking LAN/WAN/Wireless - Must Haves *Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills • Must be able to maintain accuracy and confidentiality • Possess strong problem-solving and big-picture/conceptual skills • Must be able to work with people at all levels and demonstrate the ability to understand and embrace change - - Size and culture of the team - - They're a team of about 60 people. Primarily providing hardware/software support through calls, walkup, email and IM. They support roughly 6,000 people throughout the US. They’re a little different than other support teams, as they don’t have a tiered helpdesk and they don’t escalate issues between technicians on the team. Instead they have a strong focus on collaboration within the team. Communication is key as well.

Skills:

PC Technician, hardware support, imaging, customer support

Top Skills Details:

PC Technician,hardware support,imaging,customer support

Additional Skills & Qualifications:

Strong customer service skills. Team player mentality. Patience and problem solving skills.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.