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Wolters Kluwer Director, Content Management - Clinical Decision Support Oversight in Des Moines, Iowa

OVERVIEW

The Director, Content Management - Clinical Decision Support Oversight is responsible for ensuring medication-related clinical decision support solutions are of high quality and consistent with best practices. This includes maintaining high standards within existing products and ensuring new product development meets these standards. The role requires strong foundational clinical practice experience, the ability to critically review evidence-based clinical literature, and the ability to apply relevant knowledge to embedded systems while considering their inherent limitations. Familiarity with and maintaining current knowledge of clinical therapeutics as well as clinical decision support advances is necessary. Within this framework, the role includes the following activities.

  • Collaborate with referential and embedded leaders and editors within Clinical Effectiveness to maintain harmonized, consistent content, to the extent that it is clinically appropriate, across all Clinical Effectiveness products.

  • Recognize and help editors create policy around when products with similar content but different use cases should differ to maintain the best clinical outcomes for each product.

  • Work with internal and external clinical subject matter experts and, when required, deeply review clinical literature to ensure medication-related clinical decision support product enhancements and development are consistent with best clinical practices.

  • Participate in reviews of product performance data obtained from clinical practice settings to help guide product improvement with an emphasis on improving alert accuracy by reducing both false positive and false negative alert rates.

  • Work with editorial teams as needed to review and update editorial policies to ensure content is consistent with contemporary practice, actionable, concise, and easily understood by clinical users.

  • Provide mentoring and guidance to embedded content staff comprising pharmacists, physicians, and other healthcare disciplines as well as non-clinical employees.

Additionally, this individual will work in collaboration with the VP of Embedded Content, VP of CE Medical Informatics, Editor-in-Chief for Referential Content, product development, technology, and other departments within the Clinical Effectiveness organization to help set and execute on the vision for a global Clinical Effectiveness solution portfolio.

LOCATION: Indianapolis IN or remote U.S. locations

DUTIES & RESPONIBILITIES

Represents Wolters Kluwer Health in a positive, professional, and customer-focused manner. Treats fellow employees and customers in a fair, honest, responsive, and results-oriented manner. Leads and drives activities to support delivery of content and solutions that are of exceptional quality, consistent with contemporary best practices, relevant at the point of care, actionable, and outcomes focused. This includes contributing to product design and supervising formal quality-related activities associated with new development. Manages up to eight direct reports and a team of up to twenty people. Works in collaboration with the VP of Embedded Content, VP of CE Medical Informatics, Editor-in-Chief for Referential Content, product development, technology, and other departments within the Clinical Effectiveness organization to help set and execute on the vision for the global Clinical Effectiveness solution portfolio. Works with internal and external clinical subject matter experts and, when required, deeply review clinical literature to ensure medication-related clinical decision support product enhancements and development are consistent with best clinical practices. Identifies high risk areas based on nature of the content, volume of data, process complexity, and delivery complexity. Develops plans and helps find solutions to minimize risk in these areas. Participate in reviews of product performance data obtained from clinical practice settings to help guide product improvement with an emphasis on improving alert accuracy by reducing both false positive and false negative alert rates. Reviews existing and provides input into new policies to ensure consistent use of best evidence as well as clinical relevance in the context of database limitations and capabilities. Drives efforts to minimize or eliminate database limitations and suboptimal capabilities. Identifies gaps in stimuli that drive content development. Identifies stimulus evaluation processes that are prohibitively cumbersome and interfere with consistency across content sets – especially between referential and embedded content. Works with necessary parties to remedy identified situations. Maintains an open-door policy such that individuals are comfortable bringing forward clinical questions or quality-related concerns. Assesses and addresses these concerns as they arise. Provides mentoring and guidance to embedded content staff comprising pharmacists, physicians, and other healthcare disciplines as well as non-clinical employees. In conjunction with VP of Medical Informatics and Clinical Quality analysts, works with the implementation team as needed to guide correct and safe use of embedded data and clinical decision support in end user applications. Participates in issue management processes, including determining criticality of issues and identifying solutions as well as participating in subsequent root cause analyses. Drives change in the face of institutional norms and leads others through periods of difficult change. Maintains a high degree of job knowledge and subject matter expertise via review of the medical and healthcare information technology literature. Provides a high level of customer service by offering customer and client support on an as needed basis. Participates in conference calls with external customers to clarify clinical content issues or expected data outcomes for new and existing implementations. Works with customers, especially EHR vendors, to understand how to better meet their needs. Relies on extensive experience and judgment to plan and accomplish goals. Achieves productivity by consistently meeting deadlines as defined by project plans and regular data updates as well as by meeting departmental and individual goals.

QUALIFICATIONS

Education:

  • MD/DO with completed residency in the United States,

plus, fellowship or equivalent in Clinical Informatics (preferred)

or,

  • PharmD with completed residency

plus, Board Certification in Pharmacotherapy

plus, formal training or equivalent in Clinical Informatics (preferred)

Experience:

  • Minimum of 10 years of combined clinical practice, management, and content development experience (required)

  • Clinical practice experience includes direct patient care and participation on a multidisciplinary healthcare team (required)

  • Minimum of 2 years of experience in the implementation and/or analysis of Clinical Decision Support data and applications (preferred)

  • Direct experience in the Healthcare Information Technology industry (preferred)

  • Higher-education teaching/training experience (preferred)

Other Knowledge, Skills, Abilities or Certifications:

  • Medical or Pharmacy license in good standing from any U.S. State (required)

  • Strong foundational clinical practice experience (required)

  • Expert ability to identify and critically review evidence-based literature (required)

  • Ability to apply relevant knowledge to development of medication-related clinical decision support systems (required)

  • Demonstrated expertise in written and verbal communications skills (required)

  • Demonstrated expertise in working with computerized drug compendia and clinical decision support applications/data (required)

  • Working knowledge of quality assurance processes

  • A thorough knowledge of and experience with discrete data concepts related to drugs, medical conditions, and procedures (NDC, RxNorm, SNOMED CT, ICD); this includes the content, structure, data modeling methods and designed purposes (preferred)

  • Experience with WK proprietary drug concepts (preferred)

  • Experience with software development (preferred)

  • Experience with data management and familiarity with best practices (preferred)

  • Familiarity with Agile fundamentals

  • Strong problem-solving skills

  • Team player and innovative attitude

  • Ability to work independently

  • Ability to “self-motivate” and multi-task in a fast-paced, high growth environment

TRAVEL: Travel may account for 30% of work time, especially if not located in Indianapolis

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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