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ADT Commercial National Account Coordinator - Depew, NY in Depew, New York

Company Overview:

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn (https://www.linkedin.com/company/adtcommercial/) and Facebook (https://www.facebook.com/CommercialADT) .

Position Summary:

Provide “World Class” support to our National Account Customers and National Account Managers. Assist the National Account Sales Team with customer acquisition. Coordinate all facets of the installation, service, billing and monitoring support. Provide leadership to the National Account Team and local branch offices to succeed in meeting all Service Level Agreements and Branch Metrics.

Essential Duties And Responsibilities include the following. To perform this job successfully, the National Account Coordinator may be expected to perform some or all of the duties listed, and other duties as assigned.

  • Support Account Managers and Lead Account Managers.

  • Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc).

  • Assist Account Managers with presentations to potential customers explaining the operation of their equipment and applicable services.

  • Assist Sales and Design Team in creating bid packages.

  • Create or help create sales documents.

  • Assist with mailing and faxing as necessary.

  • Assist in coordinating the installation, service, and billing of National Account Customers.

  • Work with the branches and Monitoring department to research and resolve customer issues.

  • Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.

  • Prepare formal correspondence in response to customer’s questions or concerns.

  • Assist in handling customer escalations.

  • Pull Mastermind data for Account Managers and Sales Team.

  • Assist tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.

  • Assist in acquiring required permits.

  • Position may require mandatory overtime when necessary to meet company metrics.

  • Perform all other duties and projects as assigned.

Supervisory Responsibilities:

  • None required.


  • Maintain a strong knowledge of industry and company operations.

  • Knowledge of all sales, installation, billing and monitoring systems which assist managing our business.

  • Basic knowledge of accounting principles and practices.

  • Knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.

  • Knowledge of Company policies, procedures, guidelines and practices.


  • Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments.

  • Must have excellent listening skills.

  • Must be able to take direction and perform task in an expedient manner.

  • Must have good customer service, and interpersonal skills.


  • Ability to write reports, business correspondence and procedure manuals.

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions,and decimals.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

  • The noise level in the work environment is usually moderate.

  • Normal office environment.

  • Work hours as required to support company metrics.

Minimum Qualifications:

  • High School Diploma or General Education Degree (GED) and one year experience supporting sales or service related business.

Certificates, Licenses, Registrations:

  • May be required based on requirements of certain State and local regulations

ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.