Experience Inc. Jobs

Transportation Customer Programs Analyst

Location: Denver, CO, United States

Job ID: 35388

Date Posted: Sep 12, 2024

Position will close at 12:00am CT on Sep 27, 2024

Salary: $ 69350 to $ 104000 Annually

Share: share to e-mail

Apply Now >

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

Lead the technical administration for all natural gas transportation customer programs-- Residential and Commercial Choice Gas, Agricultural Choice Gas, Energy Options Program Transportation Service (EO) and Small-Volume Aggregation Programs. This will include being the front-line, customer-facing administrator for all transportation administration processes to include enrollments, reconciliations, imbalance resolution, invoicing, curtailment processes and capacity administration/release.

Pay Range:$69,350 - $104,000 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship:Manager Transportation Customer Programs

Location:Denver, Colorado or Council Bluffs, Iowa

Relocation Assistance:Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions:

• Administer all transportation customer program activities on Company’s Electronic Bulletin Board—Quorum Pipeline Transaction Management (QPTM).

• Calculate and perform all seasonal and annual upstream pipeline capacity releases.

• Manage curtailment processes for transportation activity to include annual meetings to review with state Operations and Business Development teams.

• Ensure all transportation measurement processes are completed timely and running accurately, internally and with our upstream pipeline partners.

• Establish and maintain process documents for seasonal and annual administration processes.

• Create and maintain Business Objects and/or Power BI system reports for internal and external users.

• Maintain knowledge of the Company’s transportation tariffs for effective interaction with transport customers, marketers and suppliers.

• Administer volume reconciliation and imbalance procedures to comply with tariff requirements.

• Provide superior external customer service to program participants, to include troubleshooting enrollment, capacity, scheduling, measurement and billing issues.

Additional Responsibilities:

• Provide superior internal customer service to Choice Program Administration, Business Development, System Scheduling and Gas Supply teams to ensure seamless program operation.

• Provide QPTM user acceptance testing (UAT) support for software upgrades and enhancements.

• Provide system setup and training support to new or incoming program participants.

What You'll Need:

• Bachelor's Degree in Business, Economics, or a related field, or equivalent combination of education and experience is required.

• 3-4 years of gas industry experience or other relevant experience in the utility industry preferably in gas measurement, gas scheduling, gas supply, transportation services, billing, and/or accounting is required.

• Proficient in Microsoft Office Suite including Word, PowerPoint and Excel, preference for advanced Excel skills.

• Excellent verbal and written communication and presentation skills.

• Ability to work with a team, in an open office environment.

What Is Desired Or Can Be Taught:

• Knowledge of retail choice programs or other structured transportation programs is preferred.

• Basic knowledge of Power BI or a related tool.

• Knowledge of the Quorum Pipeline Transaction Management (QPTM) or a similar system.

• Strong understanding of state regulatory and pipeline tariffs.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company:We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.

Wage: 69350 to 104000

Share: mail

Apply Now >