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TECHNICAL INTEGRATION SOLUTIONS MANAGER

Job Code: TISMGR

Reports To: Director, Integration

Base Location: AZ or CO

Work Status: Virtual Office

Minimum Starting Monthly Range: $9,000

Hiring Range (Monthly Pay): $9,000 - $10,416

Full-time / Part-time: Full-time

Exempt / Non-Exempt: Exempt

Risk Designation: Extremely High

Summary:

The Technical Integration Solutions Manager will manage all technical aspects of highly visible, multifaceted projects under a well-defined project management methodology to meet the project goals and objectives. This role will be a subject matter expert in integration with a solutions-oriented approach, considers the big picture, thinks logically, and applies experience end-to-end and beyond to implement practicable and creative solutions. The Technical Integration Solutions Manager will ensure successful delivery of HIE services, products, and software.

This position is based in Phoenix Arizona, Denver Colorado, or Grand Junction Colorado. Our strategic flexibility allows for local work from home opportunities.

Essential Duties and Responsibilities:

Analyze interface specifications and HL7 messages/CCDA documents for implementation projects Strategically collect, retain, and normalize meaningful data from Contexture participants for current and future use Troubleshoot and manage technical issues during Data Analysis, Build, QA, UAT testing and postproduction support with participants and vendors Ensure that solutions are aligned to customer needs and requirements Work with internal and external customers, leads the creation of the functional specification and system arrangement (equipment) within budget and on schedule Drive reliable and best practice technical solutions to complex problems during the implementation process Analyzes delivery systems requirements and build systems/interfaces in a variety of platforms to support HIE services and products Customize delivery that is interoperable with diverse systems Help to scope and define integration projects, including but not limited to: Participate in integration discovery and scoping meetings with participants and their vendors Document integration requirements and project deliverables and providing this to the sales team for incorporation into billable SOWs as needed Interface with the Outreach team and the participant's vendor when needed, to coordinate key customer delivery activities Helps to identify gaps between business requirements and technical design solution documents, ensuring products are developed to include scalability for future project implementations, supportability for operations, and adequate reporting/logging Understands the scope and details of project plan and can identify and communicate the need for technical resources for tasks or assigned areas of responsibility Lead technical discussions between community participants and vendors to establish network connectivity to HIE and configure software solution according to desired clinical workflow for hospitals, labs, payers, physician practices, and any new participants Troubleshoot with participants and vendors to identify and remediate any gaps in the interface specifications and clinical data (HL7 messages, CCDA documents, Reports) during Data Analysis, Build, QA, UAT testing, and postproduction support Identify, prioritize, direct, communicate and drive to resolution all technical issues and risks to mitigate negative impact to community satisfaction, schedule, and budget forecasts during implementation and support CORHIO Service Desk on post-production issues Escalate critical issues having significant organizational or project impacts to leadership Provides advocacy on project risk avoidance and mitigation Establishes and maintains client relationships with technical POCs. Communicates client feedback to leadership as appropriate Facilitate and encourage participant commitmen and collaboration to meet all interface specification requirements and HIE Gold Standards to alleviate defects in future project phases and postproduction Suggests, implements, and owns improvements and proactively addresses issues. Answers all inquiries in a timely basis Participates in design, review and influences critical technology projects within scope of role and team Performs technical consultant duties to internal teams, participants, and vendors on, but not limited to, HL7 standards, patient identity best practices, interface requirements, quality measures, and information system workflow for smaller and/or less technical healthcare organizations Is Solutions focused; does not just ask the question or raise the issue but provides options and leadership to solve the problem Understands the software technology through active and hands on integration development activity Contributes to repeatable HIE implementation methodologies and artifacts Contributes to knowledge management capital through activities such as