Job Information
Chegg Inc. Student Success Coach in Denver, Colorado
Job Description
Role Overview
At Chegg, we're on a mission to deliver an unprecedented return on a student's time and money. Our programs deliver exceptional outcomes at market-leading prices by offering seamless experiences for students from the day they enroll at Chegg Skills until the day they graduate.
We are looking for a Student Success Coach to join our dynamic team. In this high-touch role, you will provide deep, reflective coaching to a diverse group of learners, guiding them through their programs, empowering them to set and achieve goals, and helping them overcome obstacles. Your work will be centered on engaging students through personalized support, driving accountability and fostering growth. Ultimately, your success is measured by your students' progress, retention, and graduation rates while at Chegg Skills. If you're passionate about supporting learners in achieving their goals and are looking for an impactful role at a high-growth company, this is the place to make a difference.
Responsibilities
Guide, motivate, coach, and provide accountability for learners with diverse needs, backgrounds, and experiences as needed through their program.
Engage students to set clear expectations, evaluate their progress, and drive accountability toward their goals through deep coaching conversations, fostering an environment of reflection and growth to overcome obstacles and ensure success.
Manage a high-volume caseload of students, providing high-touch personalized support through text, email, video chat, and other communication channels.
Leverage CRM tooling and established playbooks to monitor, document, and report on individual and group-wide learner progress and performance. Use this collective information to strategically identify students requiring the most support from a large roster of active students and to inform coaching conversation topics and approaches.
Method of student engagement (text, email, video) will be determined by business needs on an ongoing basis: If primarily text/email, conversations with 250+ learners per week, if primarily video calls, sessions with up to 40-50 learners per week
Collaboratively create, manage, and lead virtual workshops, group coaching sessions, and office hours, as needed.
Work closely with the Enrollment Manager, Outreach Coordinators, and enablement team to address learner needs and ensure a smooth learner experience
Provide feedback on student engagement processes and methods, team tooling, and workflow to help the team optimize day-to-day operations and learner outcomes.
Partner with the enablement team to test new coaching approaches and continue building our coaching toolkit.
Qualifications:
3-5+ year proven track record in coaching, student success facilitation, or related roles
Genuinely excited about supporting students who are taking charge of their own education and striving to meet their skilling and career goals
Ability to provide high quality support to a high volume of learners
Outstanding communication skills, both written and verbal
Excellent interpersonal skills, including a developed sense of empathy and understanding
Demonstrated experience with and ability to listen, provide valuable feedback, and motivate to action, including reigniting a learner's "why"
Understanding of andragogy; teaching or counseling experience is a plus
Ability to manage multiple competing priorities in a fast-paced environment
A strong work ethic and drive to meet and exceed target learner outcomes
Experience with Planhat and Zendesk a plus
The pay range for this position is $49,350 - $143,936.The actual pay will vary based on geographic location, job requirements, professional experience, and other factors.
In addition, Chegg offers acomprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave,paid time off, volunteer time off, paid holidays, 401(k) with matchingcontributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.)options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at:https://www.chegg.com/about/working-at-chegg/benefits/.
Why do we exist?