Experience Inc. Jobs

Job Description:

The Strategic Research Consultant functions as an in-house research consultant, conducting primary and secondary qualitative and quantitative research on consumer, patient, and employee needs, perceptions, and experiences to deliver insights and recommendations that inform Intermountain Health strategic initiatives. The Strategic Research Consultant will work within the Consumer Experience team and with cross-functional teams to identify and prioritize research opportunities, gather and analyze data, generate insights, and deliver actionable reports that drive strategy and improve experiences and outcomes for consumers, patients, and employees.

Position Details:

The incumbent for this role will work Monday-Friday during regular business hours. Hours may fluctuate as project and work loads change.

Essential Functions

• Consults with internal leaders and stakeholders to identify and prioritize research questions and data needs

• Provides comprehensive research support services, from initial consultation to planning to designing studies to collecting data to analyzing and reporting findings and insights to recommendations.

• Employs a range of research methodologies, including synthesizing existing literature and conducting original qualitative and quantitative studies

• Supports monitoring of ongoing research efforts and developing insights from them

• Develops reports and presentations that provide clear insights for action

Skills

• Consultation

• Communication

• Analytical thinking

• Research design

• Data collection

• Data analysis

• Qualitative research

• Quantitative research

• Collaboration

• Relationship building

Qualifications

• Master’s or Ph.D. degree in business, health, or social science field and three years relevant research experience OR Bachelor’s degree in business, health, or social sciences field and five years of relevant research experiences

• Demonstrated ability conducting, analyzing, and reporting research to drive key business decisions.

• Passion for deeply understanding and transforming experiences and outcomes throughout the healthcare ecosystem and journeys.

• Ability to integrate and synthesize a broad range of data including primary, secondary, and industry syndicated sources.

• Substantial experience with both qualitative and quantitative research methodologies.

• Qualitative research experience that includes interviews, focus groups, ethnographies, observations.

• Quantitative research experience that includes survey design, analysis, and reporting, including descriptive, comparative, relational, and factorial analyses.

• Excellent oral and written communication skills, including dynamic presenting capabilities.

• Strong analytical and critical thinking skills.

• Ability to quickly learn, understand, and operate effectively in a wide range of content areas and methodologies.

Preferred

• Spanish Speaking.

• Previous experience working with financial & business outcomes analysis and ROI.

Physical Requirements:

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Anticipated job posting close date:

09/19/2024

Location:

Key Bank Tower

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$43.67 - $67.41

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.