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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employe The Sr. Manager in the Promotions, Rate Plans, Offers, Billing, Account Management and Digital Product Management domain is a leader with a deep understanding of technology and emerging trends integral to the future of the product and overall business. As a senior leader, they will work on the most complex strategic initiatives, developing and improving strategic processes and direction for projects and technologies. They will provide direction for projects and project teams, working on multiple projects and solving the most complex problems across various organizations. They will regularly apply deep subject matter knowledge.

As a visionary for a product portfolio or platform, this candidate will develop a deep understanding of customer (internal or external) needs and wants, as well as the core T-Mobile Company metrics their products are meant to influence. They will collaborate on product portfolio strategy to meet customer needs and positively impact business metrics. A successful candidate will bring a passion for customer love, technology services, strong business acumen and judgment, and build groundbreaking products with an organization-wide impact. They will work with marketing, innovation, business leaders, IT architects, and engineers to develop and execute new concepts and technologies that delight customers and deliver substantial value for T-Mobile. They will rally support for their vision across the organization and communicate their plans to senior leadership regularly.

To provide guidance and effective decisions, the Sr. Manager will regularly delve into technical details, demonstrating subject matter expertise in end-to-end technology architecture and system flows. They deeply understand how Promotions, Rate Plans, Billing, Product Catalog, CRM, Financing, ERP, and Commerce systems interact to deliver a seamless customer experience. As a technical SME, they have to have the knowledge of the underlying technologies involved and will influence design and implementation details to ensure business objectives are accomplished for the long-range plan. As needed, they will read and discuss API specs, sequence diagrams, and database schema/design.

This role is part of a newly formed team in the Product, Partnerships & Growth (PP&G) organization within Marketing, focused on developing new capabilities for Promotions, Rate Plans, Billing, Charging, and related products. We are looking for a strong product leader to drive our initiatives across the company.

Job Responsibilities:

Product Champion:Communicates, influences, and sells ideas at SVP/EVP/C-Level and below, including regularly delivering product presentations. Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request. Contributes to future product feature sets and positioning strategies to improve customer experience and drive or support growth. As a product champion, perpetuates a customer-first mindset and actively looks for opportunities to delight or meet customers' unme

Product Vision and Strategy:Leads the definition and management of products under Rate Plan, Promotion, Offers, Billing and Charging, end-to-end for complex or cross-platform solutions of the highest level of complexity and scope. Responsible for the life cycle/product innovation for key customer experiences within T-Mobile. Partners with business, internal/external stakeholders, and senior leadership to understand current customer experiences and i entify areas of opportunity. Develops a deep understanding of the product landscape via market research and other means. Analyzes in-market performance, customer and rep satisfaction from various sources, and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives. Manages the product against defined KPIs, e.g., CLV, CSAT, NPS. Conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required, drives end-of-life business and technical requirements for the product. Leverages rapid hypothesis-driven testing methodologies and experiments (e.g., paper prototype, A/B testing) to inform di

Product Requirement Definition:Defines detailed product requirements for the family of Promotions, Billing and Charging products. Translates product/platform strategy by writing detailed features and user stories consumable for development teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product and service definitions that balance the needs of the business (financial - net adds/EBITDA), frontline employees (care and sales), and the customer by collaborating and influencing other cross-functional leaders in care, sales, legal, and accounting to solve complex, multi-faceted problems that deliver solutions ensuring product definitions meet both customer

Product Experience:Defines and designs digital customer/rep experiences - from how a customer buys the new product to how they interact with it. Influences product feature sets and positioning strategies to improve... For full info follow application link.

EOE Statement

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age,