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Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students' learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division's strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity, equity & inclusion
• Engage purposeful partnerships
• Enhance staff development, learning & wellbeing
• Enact sustainable practices & operations SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Common

The Health & Counseling Center (HCC) is a fully integrated, on-campus, accredited college health center that provides a wide range of medical and mental health services. The University of Denver is deeply committed to Inclusive Excellence and Equity and seeks a Sr. Healthcare Administrative Specialist - Insurance Coordinator who possesses cultural humility and a strong understanding of systems of oppression and can integrate those perspective into all their work. This position works in the HCC Administration unit at the HCC.

The mission of the HCC is to enhance overall student well-being and success through inclusive physical and mental healthcare, prevention, education, advocacy, and recovery support services. Most shifts are from 8:00 am to 5:00 pm, with occasional shifts from 10:00 am to 7:00 pm. Physicians, nurses, psychologists, nurse practitioners, physician assistants, and other health professionals staff the HCC. All students enrolled for academic credit (full-time or part-time, undergraduate, or graduat

The University of Denver and the Health and Counseling Center are committed to building a diverse and inclusive educational environment. Applicants are requested to include in their cover letter information about how they will advance this commitment through their research, teaching and/or service.

Position Summary

The Senior Healthcare Administrative provides a high standard of service excellence to internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. This individual demonstrates leadership to the other Healthcare Administrative Specialists, competence, and initiative by performing various functions, including enrollment and verification, patient communication, claim preparation and submission, compliance and documentation, patient billing and invoicing, and system management, as well as other administrative tasks.

Assists with creating, overseeing, and maintaining all data, records, and accounts necessary for care delivery, quality assessment, and improving and utilizing services for the Health and Counseling Center. Assists with maintenance and support of HCC software and IT operations. Manages or oversees import and export of data between multiple systems. Develops reporting and retrieves data on a routine and ad-hoc basis from practice software related to insured services, administered vaccinations, incomplete documentation, special population usage, and services. Demonstrates competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficien ly and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and promptly; recording charges accurately on patients accounts; collecting payments, as appropriate, and accurately recording the c ollection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment, and 3rd party billing revenue capture, accounts receivable, insurance advocate for the students, member of committees within the HCC, Student Affairs and Inclusive Excellence; facilitates appropriate resolution of student issues and complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and liaises with private, public, and university agencies.

This is a one year position, continuation is dependent on funding.

Essential Functions

Insurance Duties

The Sr. AST - Insurance Coordinator is responsible for a range of duties aimed at managing and facilitating the insurance processes within the HCC. Their primary responsibilities include:

• Insurance Verification and Enrollment: Verifying patients' insurance coverage and benefits before services being provided, ensuring that services rendered are covered under the patients insurance plans. They handle the processing of new insurance enrollments and changes to existing policies, ensuring that all information is accurately recorded and updated in the system.
• Patient Communication and Customer Service: Communicating with patients regarding their billing inquiries, payment options, and resolving any