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Meta Software Engineer, Systems (Kustomer) in Denver, Colorado


The Kustomer organization within Meta helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change.

Required Skills:

Software Engineer, Systems (Kustomer) Responsibilities:

  1. Designing and implementing core, back-end software components

  2. Identifying the bottlenecks and platform areas that struggle with performance during periods of high system load

  3. Designing appropriate solutions that meets needs at different levels of scale

  4. Collaborating on ideas and brainstorming through problems with the larger engineering team and/or other squads

  5. Proposing architectural and/or data access pattern changes that may be required to support scalability and reliability

  6. Breaking down large ambiguous problems into smaller projects that can be solved incrementally

  7. Planning technical growth strategy for various systems

  8. Developing tools and metrics to gain observability into growth rates towards limits and system performance

Minimum Qualifications:

Minimum Qualifications:

  1. 7+ years of Software Engineering work experience, including hands-on experience implementing highly scalable and available systems

  2. 7+ years experience programming in one of the following languages: JavaScript, C/C++, Java, Python, and/or PHP

  3. Experience with scalability patterns in various storage systems, databases, and search engines

  4. Knowledge of profiling and performance testing

  5. Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

  6. Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment

Preferred Qualifications:

Preferred Qualifications:

  1. Experience managing large, zero-downtime migrations in distributed systems

  2. Experience optimizing and scaling various caching systems including Redis and Memcached

  3. Experience working within AWS and Terraform

  4. Deep experience in MongoDB or Elasticsearch, beyond ORM abstractions

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.