Best Buy Senior Consultant in Denver, Colorado
Store Number or Department:
The Best Buy Senior Consultant focuses on providing our customers with service, consultation, and basic design solutions. They have skilled expertise in building complex solutions across multiple product categories and services. Best Buy Senior Consultants meet our customers in their homes, in stores, or virtually. They are responsible for building a book of business to deliver personalized ongoing experiences for all Best Buy Brands.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Guides customers through complex solutions across multiple product categories and services in home, in-store, and virtually.
Creates custom customer solutions and inspires confidence in the purchase decision.
Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.
Exercises relationship skills and adaptation when navigating between the customers' home, retail stores, and virtual environments.
Builds client relationships and practices consistent follow-up within their personalized book of business to understand the client and their future needs or opportunities.
Supports projects from start to finish while acting as a liaison for the client.
Coordinates "My Team" system for clients to see the project from initial vision and development to delivery and installation.
Maintains relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.
Manages the customer interaction from pre-call, to walk-through, to installation and post-sale follow up.
Delivers solutions across every channel of Best Buy with a full understanding of all sales and transactional systems.
Connects customers with appropriate experts within the organization.
Navigates services and solutions of Best Buy capabilities to pair customers with the appropriate level of sales support from Consultants to Designers and Account Managers as needed.
1 year of experience building complex solutions in sales, customer service, or related fields
2 years of experience selling in specialty or premium product categories, luxury brands, and/or custom design environments
Must be at least 21 years of age
Must have a current, valid driver's license
No more than a combination of two moving violations/at-fault accidents within the past three years
No DUI/DWI or Reckless Driving violations in the past three years
1 year of leadership experience in related field or Military leadership equivalent
2 year of experience in Client Relationship Management (CRM)
Address Line 1:
4100 E MEXICO AVE
Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.
Additional Job Information:
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
Not ready to apply? Connect with us on LinkedIn (https://www.linkedin.com/start/join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2127&source=bf&trk=login_reg_redirect) , Facebook (https://www.facebook.com/bestbuy/) , or Twitter (https://twitter.com/bestbuy_careers) .
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Best Buy offers a number of employee benefits and rewards, as outlined in the Enrollment Guide (http://enrollmentguide.bestbuy.com/) . Eligibility may vary.